Brigitta Lukacs

Directed customer remediation programme governance and delivery lifecycle across high-risk FCA-regulated scope. Managed and led SteerCos and Working Groups; produced project reporting using automated/AI-driven workflows. Owned portfolio and project RAID management to shape mitigation and treatment strategies, managed dependencies, and supported governance enforcement and escalation pathways. Integrated FCA and other financial legislation directly into delivery mechanisms, coordinated audit activity, and ensured compliance through remediation tracking. Managed quarterly SLA/KPI reporting for Directors, maintaining rigorous governance discipline and structured stakeholder updates throughout remediation and transformation activities.

Supported the Portfolio Director managing the Kaizen portfolio with three large transformation programmes. Delivered end-to-end portfolio roadmap, plans, and milestone control, including portfolio reporting and coordination with technical teams and workstreams to achieve outcomes for a ~£20m portfolio. Enabled Programme Managers to operate structured Agile delivery frameworks in fast-changing technical environments.

Provided global PMO and procurement support across Applications, Infrastructure Delivery, and BI&A projects. Managed vendor relationships and procurement processes; performed procurement and financial management for invoices and project financial tracking. Supported global data centre closure and Azure migration across 12 sites, coordinating vendor decommissioning and migration readiness. Directed PMO activities and worked with project managers for delivery including modern authentication shifts with Azure Active Directory (AAD) and Teams/technology support chat implementations. Reconciled 1,000+ invoices and reduced billing discrepancies by 50%.