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Hi, I'm Britney MacPhaden. I am a creative and detail-oriented communications professional with experience in social media management, content creation, community engagement, and audience growth. I have experience managing online communities, creating engaging content, responding to audience inquiries, monitoring engagement, and maintaining a consistent brand presence across digital platforms. Through managing a social media account that grew to over 100,000 followers, I developed strong skills in content strategy, audience engagement, analytics monitoring, and online community management. In addition to my social media experience, I hold an Honours Bachelor of Arts in Child & Youth Studies and Sociology and a Post-Graduate Certificate in Creative Writing, which strengthened my communication, storytelling, editing, and content development skills. I am highly organized, self-motivated, and comfortable working remotely while managing multiple priorities and deadlines. I am passionate about creating content that connects with audiences and helps brands grow their online presence.…Hi, I'm Britney MacPhaden. I am a creative and detail-oriented communications professional with experience in social media management, content creation, community engagement, and audience growth. I have experience managing online communities, creating engaging content, responding to audience inquiries, monitoring engagement, and maintaining a consistent brand presence across digital platforms. Through managing a social media account that grew to over 100,000 followers, I developed strong skills in content strategy, audience engagement, analytics monitoring, and online community management. In addition to my social media experience, I hold an Honours Bachelor of Arts in Child & Youth Studies and Sociology and a Post-Graduate Certificate in Creative Writing, which strengthened my communication, storytelling, editing, and content development skills. I am highly organized, self-motivated, and comfortable working remotely while managing multiple priorities and deadlines. I am passionate about creating content that connects with audiences and helps brands grow their online presence.

Britney MacPhaden

Writer, Content Creator, Content Designer, +2

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Hi, I'm Britney MacPhaden. I am a creative and detail-oriented communications professional with experience in social media management, content creation, community engagement, and audience growth. I have experience managing online communities, creating engaging content, responding to audience inquiries, monitoring engagement, and maintaining a consistent brand presence across digital platforms. Through managing a social media account that grew to over 100,000 followers, I developed strong skills in content strategy, audience engagement, analytics monitoring, and online community management. In addition to my social media experience, I hold an Honours Bachelor of Arts in Child & Youth Studies and Sociology and a Post-Graduate Certificate in Creative Writing, which strengthened my communication, storytelling, editing, and content development skills. I am highly organized, self-motivated, and comfortable working remotely while managing multiple priorities and deadlines. I am passionate about creating content that connects with audiences and helps brands grow their online presence.…Hi, I'm Britney MacPhaden. I am a creative and detail-oriented communications professional with experience in social media management, content creation, community engagement, and audience growth. I have experience managing online communities, creating engaging content, responding to audience inquiries, monitoring engagement, and maintaining a consistent brand presence across digital platforms. Through managing a social media account that grew to over 100,000 followers, I developed strong skills in content strategy, audience engagement, analytics monitoring, and online community management. In addition to my social media experience, I hold an Honours Bachelor of Arts in Child & Youth Studies and Sociology and a Post-Graduate Certificate in Creative Writing, which strengthened my communication, storytelling, editing, and content development skills. I am highly organized, self-motivated, and comfortable working remotely while managing multiple priorities and deadlines. I am passionate about creating content that connects with audiences and helps brands grow their online presence.

Available to hire

Hi, I’m Britney MacPhaden. I am a creative and detail-oriented communications professional with experience in social media management, content creation, community engagement, and audience growth.

I have experience managing online communities, creating engaging content, responding to audience inquiries, monitoring engagement, and maintaining a consistent brand presence across digital platforms. Through managing a social media account that grew to over 100,000 followers, I developed strong skills in content strategy, audience engagement, analytics monitoring, and online community management.

In addition to my social media experience, I hold an Honours Bachelor of Arts in Child & Youth Studies and Sociology and a Post-Graduate Certificate in Creative Writing, which strengthened my communication, storytelling, editing, and content development skills.

I am highly organized, self-motivated, and comfortable working remotely while managing multiple priorities and deadlines. I am passionate about creating content that connects with audiences and helps brands grow their online presence.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Data Entry Assistant at Spring Maid Cleaning Service

January 1, 2016 - December 31, 2018

Maintained accurate client records and documentation while ensuring information remained current and organized. Managed high-volume communications via phone and email; coordinated scheduling updates, service requests, and administrative changes; entered, reviewed, and updated customer information across internal records systems. Assisted with workflow coordination and daily operational processes in a fast-paced environment. Resolved client inquiries and issues while maintaining professionalism and attention to detail.

Administrative & Operations Support at Independent Work

January 1, 2019 - Present

Maintained accurate records, documentation, and information across multiple digital systems; performed data entry, verification, and documentation management with a focus on accuracy. Organized digital files and structured records to support efficient workflows. Coordinated scheduling activities, task tracking, and workflow organization across multiple priorities. Utilized spreadsheets and digital tools to track information, organize data, and support reporting. Supported document formatting, proofreading, editing, and quality review; adapted quickly to new software platforms and processes. Managed multiple responsibilities independently while meeting deadlines and maintaining standards.

Community Project - Client & Community Support at Community Project

January 1, 2019 - December 31, 2021

Provided professional written communication and support while responding to inquiries and information requests. Maintained organized records, documentation, and activity tracking while handling sensitive information appropriately. Assisted with coordination activities, follow-ups, scheduling support, and workflow management. Utilized strong problem-solving skills to address questions and support positive outcomes.