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I've always been described as an enthusiastic, creative, and thorough person. With these qualities I bring an innovative perspective that can be applied to any work environment. I'm open-minded and a good listener with strong people skills, which helps me connect with those around me and makes me easy to approach and talk to. I'm a fast learner who can pick up valuable skills quickly and have demonstrated this across multiple roles. In my career I have driven process improvements, led onboarding initiatives, and built a personal brand through regular content creation. I excel at collaborating with teams, managing projects, and using data to inform decisions. I’m committed to delivering high-quality results and fostering strong relationships with clients and colleagues. References available upon request.…I've always been described as an enthusiastic, creative, and thorough person. With these qualities I bring an innovative perspective that can be applied to any work environment. I'm open-minded and a good listener with strong people skills, which helps me connect with those around me and makes me easy to approach and talk to. I'm a fast learner who can pick up valuable skills quickly and have demonstrated this across multiple roles. In my career I have driven process improvements, led onboarding initiatives, and built a personal brand through regular content creation. I excel at collaborating with teams, managing projects, and using data to inform decisions. I’m committed to delivering high-quality results and fostering strong relationships with clients and colleagues. References available upon request.

Brittany Wise

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I've always been described as an enthusiastic, creative, and thorough person. With these qualities I bring an innovative perspective that can be applied to any work environment. I'm open-minded and a good listener with strong people skills, which helps me connect with those around me and makes me easy to approach and talk to. I'm a fast learner who can pick up valuable skills quickly and have demonstrated this across multiple roles. In my career I have driven process improvements, led onboarding initiatives, and built a personal brand through regular content creation. I excel at collaborating with teams, managing projects, and using data to inform decisions. I’m committed to delivering high-quality results and fostering strong relationships with clients and colleagues. References available upon request.…I've always been described as an enthusiastic, creative, and thorough person. With these qualities I bring an innovative perspective that can be applied to any work environment. I'm open-minded and a good listener with strong people skills, which helps me connect with those around me and makes me easy to approach and talk to. I'm a fast learner who can pick up valuable skills quickly and have demonstrated this across multiple roles. In my career I have driven process improvements, led onboarding initiatives, and built a personal brand through regular content creation. I excel at collaborating with teams, managing projects, and using data to inform decisions. I’m committed to delivering high-quality results and fostering strong relationships with clients and colleagues. References available upon request.

Available to hire

I’ve always been described as an enthusiastic, creative, and thorough person. With these qualities I bring an innovative perspective that can be applied to any work environment. I’m open-minded and a good listener with strong people skills, which helps me connect with those around me and makes me easy to approach and talk to. I’m a fast learner who can pick up valuable skills quickly and have demonstrated this across multiple roles.

In my career I have driven process improvements, led onboarding initiatives, and built a personal brand through regular content creation. I excel at collaborating with teams, managing projects, and using data to inform decisions. I’m committed to delivering high-quality results and fostering strong relationships with clients and colleagues. References available upon request.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Operations Associate at Hargreaves Lansdown

September 1, 2022 - Present

Driving process improvement, client insight, and team development; processed and collated account data to provide a comprehensive picture of personal finance to financial advisers; used Power BI to analyze client data; used Excel to run reports to monitor engagement and secure process validation with financial advisers; used Spidermail, Atlas and BrokerFocus to further analyse bespoke client data; supported the implementation of AI workflows in to the team; led validation checks to ensure the business process was positively impacted and maintained efficiency; identified requirements for better onboarding processes and created comprehensive guides and an onboarding programme.

Tattoo Artist at Private Studio (Tattoo Artist)

January 1, 2023 - Present

Built and maintained a personal brand through regular social media content, showing work and engaging with clients; designed bespoke tattoo tailored to individual client briefs; curated and updated a professional portfolio; conducted detailed consultations to understand client ideas, manage expectations, and provide aftercare advice; followed strict hygiene, sterilisation, and health & safety protocols; managed self-employment responsibilities (appointments, scheduling, record-keeping, and tax responsibilities).

Pensions Specialist at Hargreaves Lansdown

January 1, 2022 - September 1, 2022

Analysed client data to provide advice and direction on pension contributions; used forecasting to prevent clients from exceeding financial allowances and limits; consistently outperformed demanding SLAs and led discovery exercises to lengthen call conclusion times, improving client satisfaction; developed and maintained a team-wide risk register to triage and escalate issues; identified team issues with key business stakeholders and implemented weekly stand-up calls to remove bottlenecks and promote a flat team structure; handled large amounts of varying client data (50+ daily) under strict data protection rules.

Private Health Care Assistant at Private Health Care Services

September 1, 2020 - July 1, 2021

Delivered compassionate, person-centred care including assistance with personal hygiene, dressing and daily routines; supported clients in completing medical history forms and managed appointment scheduling with health care providers; administered and prepared medications; performed regular welfare checks and provided practical support with meal preparation, shopping, and household tasks; maintained high level of trust and discretion when managing personal finances; ensured a positive, comfortable environment tailored to the individual’s physical and emotional well-being; offered support and reassurance to clients’ family and friends, fostering strong relationships and open communication.

Team Leader at Kia UK

September 1, 2018 - November 1, 2019

Led a high-performing customer service team, managing complex cases through coaching, compliance and operational oversight; led and supported a team of 20+ advisers; handled up to 40+ customer inquiries daily including escalated CEO-level complaints; approved or declined goodwill requests using sound judgment and customer insight to support business objectives; provided one-to-one training and ongoing feedback to boost individual and team KPIs; ensured daily reporting was accurate and complete; gained operational proficiency in CRM systems such as Siebel; fostered a collaborative, results-driven team environment through active engagement and support.

Tattoo Artist at Private Studio (Bristol)

January 1, 2023 - Present

Built and maintained a personal brand through regular social media content; designed bespoke tattoo art tailored to individual client briefs; curated and updated a professional portfolio; conducted detailed consultations to understand client ideas, manage expectations, and provide aftercare advice. Followed strict hygiene, sterilisation, and health & safety protocols; managed all aspects of self-employment including appointment scheduling, record-keeping, and tax responsibilities.

Personal Health Care Assistant at Private Health Care (Client)

September 1, 2020 - July 1, 2021

Delivered compassionate, person-centred care including personal hygiene, dressing, and daily routines; supported clients in completing medical history forms and managing appointment scheduling with health care providers. Administered and prepared medications; performed regular welfare checks and practical support with meals, shopping, and household tasks. Maintained a high level of trust and discretion while supporting clients' physical and emotional well-being.

Operations Assistant at Hargreaves Lansdown

September 1, 2022 - Present

Led process improvement initiatives in data-driven operations; processed and collated account data to provide a comprehensive picture of personal finances to financial advisors; supported onboarding and data-driven process validation; built and maintained dashboards and guided teams to improve efficiency.

Tattoo Artist at Independent / Self-employed

January 1, 2023 - Present

Independent tattoo artist working from a private studio in Bristol. Built and maintained a personal brand, designed bespoke tattoos tailored to individual client briefs, curated a professional portfolio, conducted detailed client consultations, and adhered to strict hygiene, health and safety protocols. Managed self-employment tasks including appointment scheduling, record-keeping, and tax responsibilities.

Tattoo Artist at Private Studio, Bristol

January 1, 2023 - Present

Built and maintained a personal brand through regular social media content, showcased work, and engaged with clients. Designed bespoke tattoos tailored to individual client briefs. Curated and updated a professional portfolio. Conducted detailed consultations to understand client ideas, manage expectations, and provide aftercare advice. Followed hygiene, sterilisation, and health & safety protocols in line with industry standards.

Health Care Assistant at Private Health Care Service

September 1, 2020 - July 1, 2021

Delivered compassionate, person-centred care including assistance with personal hygiene, dressing, and daily routines. Supported clients in completing medical history forms and managed appointment scheduling with health care providers. Administered and prepared medications accurately and punctually. Performed regular welfare checks and provided practical support with meal preparation, shopping, and household tasks. Maintained trust and discretion when handling personal finances; provided tailored support to physical and emotional wellbeing.