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Hi there! I’m Bryan Loureiro Paulo, a hospitality and business management graduate with hands-on experience in customer experience, project consulting, and event coordination across Europe and Asia. I thrive in cross-functional teams, translating complex ideas into clear, action-oriented plans, and I enjoy creating memorable experiences for clients and stakeholders. With a track record of delivering value in fast-paced environments—ranging from luxury hospitality to financial services—I am eager to continue building customer-centric solutions and helping organizations grow through collaboration, creativity, and strong organizational skills.…Hi there! I’m Bryan Loureiro Paulo, a hospitality and business management graduate with hands-on experience in customer experience, project consulting, and event coordination across Europe and Asia. I thrive in cross-functional teams, translating complex ideas into clear, action-oriented plans, and I enjoy creating memorable experiences for clients and stakeholders. With a track record of delivering value in fast-paced environments—ranging from luxury hospitality to financial services—I am eager to continue building customer-centric solutions and helping organizations grow through collaboration, creativity, and strong organizational skills.

Bryan Loureiro Paulo

Brand Designer, Graphic Designer, Art Director, +2

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Hi there! I’m Bryan Loureiro Paulo, a hospitality and business management graduate with hands-on experience in customer experience, project consulting, and event coordination across Europe and Asia. I thrive in cross-functional teams, translating complex ideas into clear, action-oriented plans, and I enjoy creating memorable experiences for clients and stakeholders. With a track record of delivering value in fast-paced environments—ranging from luxury hospitality to financial services—I am eager to continue building customer-centric solutions and helping organizations grow through collaboration, creativity, and strong organizational skills.…Hi there! I’m Bryan Loureiro Paulo, a hospitality and business management graduate with hands-on experience in customer experience, project consulting, and event coordination across Europe and Asia. I thrive in cross-functional teams, translating complex ideas into clear, action-oriented plans, and I enjoy creating memorable experiences for clients and stakeholders. With a track record of delivering value in fast-paced environments—ranging from luxury hospitality to financial services—I am eager to continue building customer-centric solutions and helping organizations grow through collaboration, creativity, and strong organizational skills.

Available to hire

Hi there! I’m Bryan Loureiro Paulo, a hospitality and business management graduate with hands-on experience in customer experience, project consulting, and event coordination across Europe and Asia. I thrive in cross-functional teams, translating complex ideas into clear, action-oriented plans, and I enjoy creating memorable experiences for clients and stakeholders.

With a track record of delivering value in fast-paced environments—ranging from luxury hospitality to financial services—I am eager to continue building customer-centric solutions and helping organizations grow through collaboration, creativity, and strong organizational skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Portuguese

Fluent

French

Fluent

English

Fluent

Spanish; Castilian

Beginner

German

Advanced

Italian

Fluent

Chinese

Beginner

Work Experience

Digital Banking Private Client Manager at UBS (Renens, Switzerland)

October 1, 2024 - Present

Responsible for client solutions and servicing aspects of private banking, coordinating cross-functional teams to deliver tailored financial services and digital solutions for high-net-worth clients.

Business Project Consultant at EHL and Nestlé Lausanne, Switzerland

February 1, 2024 - June 1, 2024

Led a consulting project for the EHL Institute of Nutrition R&D and Nestlé, coordinating stakeholders, delivering insights, and supporting project execution.

Sales Advisor at Le Collectioniste

February 1, 2023 - August 1, 2023

Advised luxury clients in Paris, managed villa rental portfolios and loyalty development to drive repeat business and high-value conversions.

Customer Experience at CSS Assurance Lausanne

October 1, 2020 - February 1, 2021

Provided primary customer support to internal and potential customers, contributing to improved service quality and issue resolution.

Operational Internship at Hôtel Aulac Lausanne

May 1, 2019 - April 1, 2020

Gained hands-on experience in housekeeping, front desk operations, service, and kitchen support in hotel operations.

Event Coordinator at Shanghai Private Events

January 1, 2018 - June 1, 2018

Hosted and organized private events in Shanghai, aiming to exceed customer experience.