Available to hire
I am a dedicated video editor focused on creating engaging content that captures audience attention. With experience in various video editing techniques, I enjoy working on projects that challenge my creativity and allow me to utilize cutting-edge technology.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
German
Beginner
Spanish; Castilian
Fluent
English
Advanced
Work Experience
Financial Services Account Associate II at FIS Global – Fidelity National Information Services, Inc. (Franklin Templeton division)
January 1, 2024 - PresentProcess and manage investment account transactions with accuracy, compliance, and efficiency. Support reconciliation and audit processes and improve workflow accuracy. Collaborate across departments to enhance operational processes. Handle client inquiries and resolve account-related issues while maintaining high service standards. Produce operational reporting and documentation in KPI-driven environments, with strong attention to internal procedures and analytical investigation of discrepancies.
Financial Services Account Associate II at FIS Global - Fidelity National Information Services, Inc. Franklin Templeton Division
January 1, 2024 - PresentProcess and manage investment account transactions, ensuring accuracy, compliance, and efficiency. Support reconciliation and audit processes while improving workflow accuracy. Collaborate across departments to enhance operational processes.
Freelance Video Editor at Self-employed
January 1, 2023 - PresentEdited engaging YouTube and social media content focused on retention and watch time. Produced gaming and entertainment videos with fast-paced, dynamic editing styles. Created subtitles, sound effects, and adapted content for different platforms. Delivered projects quickly while maintaining consistent quality.
Account Associate (Travel Agent) at Conduent – Royal Caribbean International (Travel Agent; loyalty programs)
January 1, 2022 - January 1, 2024Worked as a travel agent supporting loyalty programs for cruise brands including Royal Caribbean International (Captain’s Club / Crown & Anchor Society), Celebrity Cruises (Captain’s Club), and Silver Seas (Venetian Society). Provided guest support and assisted with travel-related arrangements and inquiries, ensuring proper handling of program-related needs and customer service in a hospitality/operations context.
Travel Agent at Conduent, Royal Caribbean International
January 1, 2022 - January 1, 2024Travel agent working with Loyalty Crown and Anchor Society for Royal Caribbean International, Captain’s Club for Celebrity Cruise line, Venetian Society for Silver Seas.
Customer Service Representative at TELUS International; FEDEX Canada
January 1, 2020 - January 1, 2022Provided direct customer support by resolving complaints, answering questions, processing orders, tracking shipments, and scheduling pickups. Managed issues related to deliveries and logistics and coordinated with internal systems to ensure timely updates and resolution. Supported international customer communication and handled operational tasks requiring accuracy and responsiveness.
Cruise Representative at Independent / Cruise Lines
January 1, 2020 - January 1, 2022Offering Cruises, Vacation plans, excursions, flights and transfers for the North America market, working with brands such as Royal Caribbean International, Celebrity Cruises, Silver Seas.
Customer Service Representative at TELUS International, FedEx Canada
January 1, 2020 - January 1, 2022Worked directly with customers; provided assistance, resolved complaints, answered questions, processed orders, tracked shipments and scheduled pickups.
Technical Support / Customer Service at VASAGUI Accounting Office
January 1, 2016 - January 1, 2019Delivered customer service and provided technical support and maintenance for technological equipment (computers, printers, internet, routers). Ensured reliable operation of office systems and supported day-to-day technical needs, working with operational processes and responsiveness to customer/office requirements.
Assistant at VASAGUI ACCOUNTING OFFICE
January 1, 2016 - January 1, 2019Customer service, technical support and maintenance of technological equipment (computers, printers, internet, routers).
Administrative Assistant / Customer Service at VASAGUI ACCOUNTING OFFICE
January 1, 2016 - January 1, 2019Customer service, technical support and maintenance of technological equipment (computers, printers, internet, routers).
Education
Civil Engineering at Quetzaltenango National University San Carlos of Guatemala
January 1, 2018 - January 1, 2023High School Diploma at Quetzaltenango Colegio Dr. Rodolfo Robles
January 1, 2015 - January 1, 2017Business Administration, Finance, and Multilingual Communication at Sopot University Of Applied Sciences
January 11, 2030 - January 1, 2027Civil Engineering Student at Quetzaltenango National University, San Carlos of Guatemala
January 1, 2018 - January 1, 2023High School diploma at Quetzaltenango Colegio Dr. Rodolfo Robles
January 1, 2015 - January 1, 2017Business Administration, Finance, and Multilingual Communication at Sopot University Of Applied Sciences
January 11, 2030 - January 1, 2027Civil Engineering Student at Quetzaltenango National University San Carlos of Guatemala
January 1, 2018 - January 1, 2023High School diploma at Quetzaltenango Colegio Dr. Rodolfo Robles
January 1, 2015 - January 1, 2017Business Administration, Finance, and Multilingual Communication (ongoing) at Sopot University Of Applied Sciences
January 1, 2025 - January 1, 2027Qualifications
Industry Experience
Financial Services, Travel & Hospitality, Professional Services, Consumer Goods, Media & Entertainment, Telecommunications, Transportation & Logistics
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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