CHAE EUN KIM

Coordinated needs among students, parents, instructors, and the operations team, defining problems through a user-experience lens and creating tailored learning and service plans. Used progress, attendance, and inquiry data to identify user needs and refine communication processes, reducing repetitive questions and improving operational efficiency. Structured front-desk operations, including consultations, registrations, payments, and automated notifications, while managing key metrics such as attendance and enrollment to maintain service quality.

Conducted comparative analysis of LEED v4 BD+C, SITES, and G-SEED, reviewing 50+ case studies and 36,000+ certification records to identify gaps in urban flood management. Quantitatively evaluated adoption rates (e.g., LEED credits: Rainwater Mgmt 32%, Heat Island Reduction 64%, Sensitive Land Protection 93%) and proposed short- and long-term policy improvements for G-SEED, providing practical insights for regulatory reform and sustainable design strategies.

Led a planning team, coordinating design and development units to align business goals, UX design, and technical implementation; delivered MVP demo and pitch with 80% positive pilot feedback. Spearheaded design automation & compliance tools, cutting regulation check time by ~95% and producing 20+ parametric booth prototypes (converted to Python scripts) to bridge design and development. Drove early market visibility through SEO, content campaigns, and client validation (65% response rate), while shaping dual SaaS models and earning Excellence Awards.