Available to hire
I am a versatile professional with a strong background in management, customer service, and digital marketing. I enjoy building meaningful relationships, driving brand visibility, and creating engaging digital experiences that meet business goals.
I thrive in collaborative environments, combining creativity with practical problem-solving to deliver results in sales, marketing campaigns, and online presence. I am passionate about learning, adapting, and contributing to growth through strategic partnerships and thoughtful design.
Experience Level
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Work Experience
Bookstore Manager at Ktoobz Bookstore
January 1, 2024 - October 26, 2025Independently managed all aspects of bookstore operations, including sales, inventory control, customer service, and marketing. Implemented digital systems for tracking sales and managing inventory. Developed and executed marketing campaigns, including social media promotions. Created and maintained a website to generate revenue through e-commerce. Managed relationships with national and international suppliers.
Customer Service Agent at Tote&Carry
August 1, 2025 - October 26, 2025Responded to customer inquiries via phone, email, chat, or in person. Handled complaints and provided appropriate solutions. Assisted customers with order tracking and resolved logistics issues. Collected customer feedback to improve services and identify recurring issues. Informed customers about promotions and sales opportunities. Maintained confidentiality and adhered to company protocols.
Influencer Partnerships Coordinator at Tote&Carry
August 1, 2025 - PresentResearched and identified influencers aligned with the brand’s target audience. Evaluated content quality, engagement, authenticity, and audience relevance. Maintained a comprehensive influencer database (contacts, statistics, past collaborations, rates, interests). Communicated with influencers via email or direct message with personalized proposals. Negotiated collaboration terms: deliverables, timelines, compensation, and usage rights. Monitored publication schedules and ensured deadline compliance. Conducted post-campaign follow-ups and collected performance data (reach, views, engagement). Maintained long-term relationships with influencers. Identified top-performing influencers for ongoing partnerships. Analyzed ROI and recommended improvements.
Education
Master en Langues (Didactique de l'Italien) at Université de Lounici Ali, Afroun, Blida
January 1, 2017 - October 26, 2025Master’s Degree in Languages (Didactics of Italian) at Lounici Ali University, Afroun, Blida
January 11, 2030 - January 1, 2017Qualifications
Industry Experience
Retail, Media & Entertainment, Professional Services, Education, Software & Internet
Experience Level
Intermediate
Intermediate
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