CHEBAB Mohamed

Researched and identified influencers aligned with the brand’s target audience. Evaluated content quality, engagement, authenticity, and audience relevance. Maintained a comprehensive influencer database (contacts, statistics, past collaborations, rates, interests). Communicated with influencers via email or direct message with personalized proposals. Negotiated collaboration terms: deliverables, timelines, compensation, and usage rights. Monitored publication schedules and ensured deadline compliance. Conducted post-campaign follow-ups and collected performance data (reach, views, engagement). Maintained long-term relationships with influencers. Identified top-performing influencers for ongoing partnerships. Analyzed ROI and recommended improvements.

Responded to customer inquiries via phone, email, chat, or in person. Handled complaints and provided appropriate solutions. Assisted customers with order tracking and resolved logistics issues. Collected customer feedback to improve services and identify recurring issues. Informed customers about promotions and sales opportunities. Maintained confidentiality and adhered to company protocols.

Independently managed all aspects of bookstore operations, including sales, inventory control, customer service, and marketing. Implemented digital systems for tracking sales and managing inventory. Developed and executed marketing campaigns, including social media promotions. Created and maintained a website to generate revenue through e-commerce. Managed relationships with national and international suppliers.