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Hi, I’m Crystal Justine Retzak—a results-driven professional with experience across customer service, hospitality, and digital marketing. I thrive in fast-paced environments and am passionate about delivering exceptional customer experiences while building engaging social media content that resonates with audiences. I’ve helped brands grow through strategic content calendars, community engagement, and data-driven optimization. I’m skilled at collaborating with cross-functional teams, managing campaigns, and improving service outcomes through clear communication and problem solving.…Hi, I’m Crystal Justine Retzak—a results-driven professional with experience across customer service, hospitality, and digital marketing. I thrive in fast-paced environments and am passionate about delivering exceptional customer experiences while building engaging social media content that resonates with audiences. I’ve helped brands grow through strategic content calendars, community engagement, and data-driven optimization. I’m skilled at collaborating with cross-functional teams, managing campaigns, and improving service outcomes through clear communication and problem solving.

Crystal Justine Retzak

Digital Marketer, Social Media Manager, Content Creator, +3

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Hi, I’m Crystal Justine Retzak—a results-driven professional with experience across customer service, hospitality, and digital marketing. I thrive in fast-paced environments and am passionate about delivering exceptional customer experiences while building engaging social media content that resonates with audiences. I’ve helped brands grow through strategic content calendars, community engagement, and data-driven optimization. I’m skilled at collaborating with cross-functional teams, managing campaigns, and improving service outcomes through clear communication and problem solving.…Hi, I’m Crystal Justine Retzak—a results-driven professional with experience across customer service, hospitality, and digital marketing. I thrive in fast-paced environments and am passionate about delivering exceptional customer experiences while building engaging social media content that resonates with audiences. I’ve helped brands grow through strategic content calendars, community engagement, and data-driven optimization. I’m skilled at collaborating with cross-functional teams, managing campaigns, and improving service outcomes through clear communication and problem solving.

Available to hire

Hi, I’m Crystal Justine Retzak—a results-driven professional with experience across customer service, hospitality, and digital marketing. I thrive in fast-paced environments and am passionate about delivering exceptional customer experiences while building engaging social media content that resonates with audiences.

I’ve helped brands grow through strategic content calendars, community engagement, and data-driven optimization. I’m skilled at collaborating with cross-functional teams, managing campaigns, and improving service outcomes through clear communication and problem solving.

Skills

Copywriting

Canva

Google Ads

Experience Level

Copywriting

Expert

Canva

Intermediate

Google Ads

Intermediate

Language

English

Fluent

Work Experience

UGC Creator & Influencer at Freelance / Self-employed

January 1, 2022 - Present

Create high-performing, scroll-stopping content optimized for TikTok, Facebook & Instagram; manage end-to-end content calendars and community engagement for global brands; conceptualize, film, and edit high-converting videos; execute organic and paid campaigns to drive engagement and sales; collaborate with brands and cross-functional teams to deliver trend-driven campaigns; manage multiple projects with timely delivery; generated 5M+ GMV through short-form and affiliate content.

Digital Marketing & Brand Reputation Specialist at Outsourcing Utah, USA

January 1, 2024 - January 1, 2026

Developed and executed digital marketing strategies to increase brand awareness, engagement, and leads; managed multi-platform campaigns across TikTok and Instagram; optimized content and campaigns to improve performance; managed Google My Business (GMB) and online listings; monitored and managed online reviews to protect and enhance brand reputation; analyzed campaign performance and provided data-driven recommendations; ensured consistent brand messaging across digital channels.

Social Media Specialist at Outsourcing Utah, United States

January 1, 2023 - January 1, 2024

Managed Google My Business (GMB) profiles to improve local search visibility; monitored and responded to reviews; drove leads and sales through strategic content scheduling during peak engagement times; managed social media strategy across TikTok and Instagram; planned and scheduled content calendars; created and optimized content to improve reach and engagement; analyzed performance metrics and audience insights to refine strategy; collaborated with creators and marketing teams on campaign execution; engaged with online communities to strengthen brand loyalty and awareness.

Team Manager at T-Mobile, Angeles, Philippines

January 1, 2022 - January 1, 2024

Led team performance by setting and driving KPI targets aligned with operational and business goals; coached through structured 1:1 sessions, performance reviews, and continuous feedback; oversaw daily operations, workforce allocation, and workflow efficiency to ensure SLAs were met; identified performance gaps and implemented improvement plans and targeted training; monitored team metrics and reporting to ensure productivity, quality, and compliance; built a high-performance culture focused on accountability, engagement, and customer satisfaction.

Customer Service Representative at T-Mobile, Angeles, Philippines

January 1, 2018 - January 1, 2022

Handled high-volume inbound calls covering orders, upgrades, billing, refunds, and technical support; acted as escalation point for complex issues; applied consultative selling techniques to upsell and cross-sell products; delivered solution-focused support while maintaining strong customer relationships and satisfaction; resolved issues efficiently to support retention and experience improvements.

Front Desk Receptionist at DPR International Resorts & Hotel, Balibago, Angeles City, Pampanga

January 1, 2017 - January 1, 2018

Delivered seamless check-in and check-out experiences; provided professional front desk service for VIP guest inquiries and requests; managed reservations for individuals and groups; handled high-volume guest communications with accurate information on hotel services; resolved guest issues promptly to maintain luxury service standards.

Brand Ambassador at Globe Telecommunication, Angeles

January 1, 2014 - January 1, 2016

Represented premium brand products and services, delivering refined customer experiences and enhancing brand prestige; engaged with high-value customers; supported luxury marketing activations and events; contributed to brand visibility and perception through professional interactions.