Available to hire
I am a senior IT consultant and ISMS/ITSM leader with over 20 years of experience guiding global teams across AMS/EUR/AOA. I design and implement security and service management programs that minimize downtime and protect data.
I specialize in ISO 27001, risk assessment, governance, and GDPR compliance, delivering measurable improvements and auditable security with a track record of zero audit findings in recent years.
Experience Level
Language
English
Fluent
French
Intermediate
Spanish; Castilian
Beginner
Work Experience
Senior IT Consultant at Iglu
July 1, 2020 - PresentManage ITIL Service Management implementations across the globe to reduce downtime by up to 20% through faster incident resolution and improved change management.
IT Product and Project Manager, ISMS Lead at Nestle
January 1, 2014 - June 1, 2025Pioneered onboarding program for Barcelona IT Hub with 98% satisfaction; Product Manager for 3 global applications; Enhanced data protection by 50% and maintained ISO 27001 certification with zero audit findings in 3 years; conducted risk assessments identifying 20+ vulnerabilities and migrated document management systems to improve accessibility and workflow.
Application Service Delivery Lead at Nestle
June 1, 2010 - December 1, 2013Led global application delivery initiatives across multiple sites; delivered Lean Six Sigma improvements reducing costs and improving risk mitigation.
IS/IT Senior Infrastructure Project Manager at Nestle
January 1, 2009 - May 1, 2010Directed infrastructure projects delivering scalable IT services and ensuring alignment with business goals.
ITIL Change Manager at Marks & Spencer
March 1, 2004 - October 1, 2005Implemented the first CMDB, reducing incidents and improving change governance.
ITIL Problem Manager at Orange Telecommunications
September 1, 2003 - February 1, 2004Reduced incidents on main billing system through structured problem management and root-cause analysis.
Senior ITIL Project Manager at Zurich Financial Services
May 1, 2001 - August 1, 2003Led ITIL projects across multiple sites, expanding Remedys Change Management scope and enhancing service delivery.
Senior ITIL Project Manager at AXA Shared Services
March 1, 2000 - April 1, 2001Rolled out change management processes across UK sites, driving standardization and efficiency.
ITIL Project Manager at BG Group
January 1, 1995 - February 1, 2000Defined, documented and rolled out ITIL Service Management across the group to improve service quality.
ITIL Development Manager at Nestle
November 1, 2005 - December 31, 2008Upgraded HP Service Centre to Service Manager for 15,000 users with zero downtime. Led development and deployment activities aligned with ITIL processes to improve service delivery.
ITIL Problem Manager at Orange Telecomm
September 1, 2003 - February 29, 2004Reduced incidents on main billing system by 15% through structured problem management and proactive remediation.
Senior IT Consultant at Iglu
July 1, 2025 - PresentLead global ITIL Service Management implementations to reduce downtime by up to 20% through faster incident resolution and improved change management. Provide consultancy for companies seeking to implement or maintain ISO 27001 certification and chair the Security Governance Board.
Education
University Access Course in Business Management, Mathematics and Economics at Park Lane College
September 1, 1990 - May 1, 1992University Access Course in Business Management, Mathematics and Economics at Park Lane College
September 1, 1990 - May 1, 1992University Access Course in Business Management, Mathematics and Economics at Park Lane College, Leeds, England
September 1, 1990 - May 1, 1992Qualifications
ISO27001:2022 ISMS Foundation
December 1, 2023 - February 27, 2026Internal Auditor – Lloyd’s Register Quality Assurance
July 1, 1999 - February 27, 2026Certificate in IT Infra structure Management (ITIL Red Badge)
April 1, 1996 - February 27, 2026Projects in Controlled Environments (PRINCE 2)
August 1, 1995 - February 27, 2026Certificate in IT Infrastructure Management (ITIL Red Badge) – Information Systems Exam Board
April 1, 1996 - February 27, 2026Projects in Controlled Environments (PRINCE2) – British Gas
August 1, 1995 - February 27, 2026ISO27001:2022 ISMS Foundation – IBITGQ
December 1, 2023 - February 27, 2026Internal Auditor – Lloyd’s Register Quality Assurance
July 1, 1999 - February 27, 2026Certificate in IT Infrastructure Management (ITIL Red Badge) – Information Systems Exam Board
April 1, 1996 - March 3, 2026Projects in Controlled Environments (PRINCE2) – British Gas
August 1, 1995 - March 3, 2026ISO27001:2022 ISMS Foundation – IBITGQ
December 1, 2023 - March 3, 2026Internal Auditor – Lloyd's Register Quality Assurance
July 1, 1999 - March 3, 2026Industry Experience
Software & Internet, Professional Services, Retail, Energy & Utilities, Telecommunications, Manufacturing, Other, Financial Services, Media & Entertainment
Experience Level
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