Senior IT Consultant at Iglu

Manage ITIL Service Management implementations across the globe to reduce downtime by up to 20% through faster incident resolution and improved change management.

IT Product and Project Manager, ISMS Lead at Nestle

Pioneered onboarding program for Barcelona IT Hub with 98% satisfaction; Product Manager for 3 global applications; Enhanced data protection by 50% and maintained ISO 27001 certification with zero audit findings in 3 years; conducted risk assessments identifying 20+ vulnerabilities and migrated document management systems to improve accessibility and workflow.

Application Service Delivery Lead at Nestle

Led global application delivery initiatives across multiple sites; delivered Lean Six Sigma improvements reducing costs and improving risk mitigation.

IS/IT Senior Infrastructure Project Manager at Nestle

Directed infrastructure projects delivering scalable IT services and ensuring alignment with business goals.

ITIL Change Manager at Marks & Spencer

Implemented the first CMDB, reducing incidents and improving change governance.

ITIL Problem Manager at Orange Telecommunications

Reduced incidents on main billing system through structured problem management and root-cause analysis.

Senior ITIL Project Manager at Zurich Financial Services

Led ITIL projects across multiple sites, expanding Remedys Change Management scope and enhancing service delivery.

Senior ITIL Project Manager at AXA Shared Services

Rolled out change management processes across UK sites, driving standardization and efficiency.

ITIL Project Manager at BG Group

Defined, documented and rolled out ITIL Service Management across the group to improve service quality.

ITIL Development Manager at Nestle

Upgraded HP Service Centre to Service Manager for 15,000 users with zero downtime

IT Product and Project Manager, ISMS Lead at Nestlé

Led onboarding program for Barcelona IT Hub achieving 98% new-hire satisfaction and zero security incidents related to personnel. Product manager for 3 global apps with 50,000 users per app; improved GDPR compliance and data protection by ~50%. Maintained ISO 27001 for 10 years with zero audit findings in the last 3 years; conducted risk assessments identifying 20+ vulnerabilities; migrated Documentum to SharePoint/Doxis; governed security policies for 3 global apps.

Application Service Delivery Lead at Nestlé

Orchestrated application code delivery to 13 partners, achieving faster delivery cycles; Lean Six Sigma initiatives across three on-site teams, leading to 20% faster projects and 15% cost reductions; set up global procurement hub with 80% savings; improved cross-time-zone collaboration.

IS/IT Senior Infrastructure Project Manager at Nestlé

Delivered 300 servers in 3 data centers across 3 zones in 6 months.

ITIL Development Manager at Nestlé

Upgraded HP Service Centre to Service Manager for 15,000 users with zero downtime.