Available to hire
I’m a versatile professional with a background spanning UX design, product design, hospitality, and quality assurance. I connect with people, translate needs into practical solutions, and thrive in collaborative environments. I’m patient, reliable, and genuinely enjoy helping others get what they need.
I bring a mix of customer service, on-site operations, and design thinking to ensure smooth experiences for users and clients alike. I enjoy solving problems, communicating clearly, and keeping projects running efficiently, even under pressure.
Experience Level
Language
English
Fluent
Work Experience
UX Designer (Contract) at Budget Studios
September 1, 2023 - March 1, 2025Led UX design for 15+ mobile app projects across iOS, Android, and Amazon platforms. Developed and executed test plans; guided teams of 5-10 through complex test cases to ensure high-quality releases. Documented bugs with Jira and created screen captures/videos to illustrate issues. Participated in daily stand-ups and project meetings to communicate progress and unblock blockers. Brought hospitality, customer service, and QA experience to connect with users and solve problems effectively.
Guest Services / Food Service at Aramark (Google Office)
May 1, 2015 - March 1, 2018Delivered customer service by guiding guests to the right products and resolving issues quickly. Managed intake/assessment and timelines for trade-ins and repairs, maintaining workflow during high-volume periods. Performed cleaning and light repairs with attention to health and safety standards. Planned and prepared weekly menus aligned with dietary preferences and service goals. Coordinated on-site food preparation for Google staff and events, ensuring dishes were produced to spec and presented consistently. Collaborated with clients to confirm requirements and adjust service in real time.
Quality Assurance / Testing Specialist at Budget Studios
September 1, 2023 - March 1, 2025Supported multiple mobile app projects (15+) across iOS, Android and Amazon platforms. Developed and executed comprehensive test plans, guiding a team of 5-10 through complex edge cases and ensuring consistently high product quality. Recorded screen captures and video to demonstrate app behavior, highlighting bugs or any unexpected behavior. Wrote clear and detailed bug reports in Jira, contributing to efficient issue tracking and resolution, receiving positive feedback on consistency and clarity. Participated in daily stand-ups and project meetings to communicate progress, flag blockers and align on next steps. Brought a mix of hospitality, customer service, and quality assurance experience to help connect with people and solve problems effectively.
Prep Cook / On Site Work at Gusto 54 Restaurant Group
August 1, 2021 - July 1, 2023Prepared large-volume menus for 50-150+ events by organizing ingredients, following detailed production plans, and adjusting portions on the fly to keep service running smoothly during peak periods. Managed on-site event prep, ensuring dishes produced to spec and presented consistently under tight time constraints. Collaborated directly with clients during events to confirm requirements and adjust service in real time. Planned, set up, and executed weekly on-site events, coordinating menus, logistics, and service flow. Monitored weekly vendor orders to maintain proper food stock levels, ensuring uninterrupted kitchen operations.
Food Service / Guest Services at Aramark (Google Office)
May 1, 2015 - March 1, 2018Delivered customer service by guiding guests to the right products and resolving issues quickly. Managed intake, assessment, and turnaround timelines for trade-ins and repairs, demonstrating the ability to prioritize tasks and maintain flow during high-volume periods. Performed cleaning and light repairs with attention to detail, reinforcing strong health and safety standards and equipment care. Coordinated with vendors and suppliers to secure correct products and delivery times, avoiding delays that could impact event execution.
Education
Culinary Management at Algonquin College
December 1, 2010 - May 1, 2011 at George Brown College
October 1, 2021 - May 1, 2022Culinary Management Diploma at Algonquin College
December 1, 2010 - May 1, 2011UX Design Certificate at George Brown College
October 1, 2021 - May 1, 2022Qualifications
Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Education, Retail, Travel & Hospitality
Experience Level
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