Available to hire
I am a proactive IT professional and educator with a strong background in IT administration, PMO support, teaching, and administrative work. I thrive in collaborative environments, enjoy solving problems, and am passionate about delivering customer-focused service. I am comfortable working remotely and adapting quickly to change, always seeking ways to streamline processes and improve outcomes for clients and colleagues.
I am committed to continuous learning and bringing a compassionate, solutions-driven mindset to my work. I aim to balance attention to detail with big-picture thinking to save time and money while keeping people at the centre of every project or task.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
Chinese
Advanced
English
Fluent
Work Experience
IT Administrator/Asset Management at Evolve BG Ltd
February 1, 2025 - PresentIT administrator and asset management responsibilities.
IT Administrator/PMO at Sunbelt Rentals Ltd
January 1, 2023 - February 1, 2025IT administrator and PMO remote role.
PMO / Project Role at Pertemps agency (project at Sunbelt Rentals Ltd)
November 1, 2021 - January 1, 2023Project role delivering cost savings and process improvements; saved over £100,000 within 9 months.
Freelance Personal Assistant at Time etc.
August 1, 2020 - August 1, 2022Remote PA providing website administration, HR duties, housing administration documentation, video editing, social media posts, promotions and analysis.
Volunteer at SHAP
June 1, 2020 - December 1, 2022Volunteer hosting family support; duties unspecified.
Temporary touch point cleaner at Hays Recruitment Agency / DWP Warrington
October 1, 2019 - May 1, 2020Temporary touch-point cleaning position during COVID.
Personal Banker at The Royal Bank of Scotland (St Helens Branch)
February 1, 2019 - October 1, 2019Branch customer service, cash handling, and guidance on online banking.
Foreign Teacher Manager at English Way Training School, Nanhui, Huinan, Shanghai
February 1, 2017 - February 1, 2019Led a team of foreign English teachers; curriculum development; staff training; documentation and visa support.
Foreign English Teacher at English Way Training School, Nanhui, Huinan, Shanghai
February 1, 2015 - February 1, 2017Taught English to Kindergarten through Grade 7; prepared students for IELTS; mentored students; supported science fair.
Foreign English Teacher at Bucklands International, Yangshuo, Guilin, China
June 1, 2011 - August 1, 2012Taught ESL to Grade 7-11; developed ESL books; organized events; judged competitions.
Foster Carer at St Helens Council
June 1, 2011 - August 1, 2012Cared for three siblings under 5 with varying disabilities.
ICT Teacher at Cowley High School, Windle, St Helens, Merseyside
February 1, 2011 - June 1, 2011Taught KS3-5; taught Publisher and web design; developed VLE; Form Tutor.
ICT Teacher at Maricourt Catholic High School, Maghull, Liverpool
September 1, 2010 - February 1, 2011Taught KS3-5; Cambridge curriculum; prepared students for exams; PSHE & Citizenship; Form Tutor.
Foster Carer at St Helens Council
April 1, 2008 - August 1, 2010Caring for two siblings with varying disabilities.
Processing Area Team Leader at QVC The Shopping Channel
December 1, 2005 - August 1, 2008Led 48 staff across two departments; improved processes; designed intranet; mentorship.
Team Leader at QVC The Shopping Channel
June 1, 2005 - December 1, 2005Led a team of order entry representatives.
Interactive Customer Service Representative at QVC The Shopping Channel
November 1, 2001 - June 1, 2005Resolved customer problems via email, live chat, letter and phone.
Order Entry Representative at QVC The Shopping Channel
September 1, 1999 - November 1, 2001Order entry responsibilities.
Beauty Therapist at Classics Beauty Salon
May 1, 1993 - August 1, 1999Beauty therapist services.
Secretary at YTS Placement at the main Administration Office
July 1, 1989 - August 1, 1991Secretary role in early career.
PMO/IT Contractor at Pertemps Agency (Contract to Sunbelt Rentals)
November 1, 2021 - January 1, 2023Remote PMO/project support, delivering process improvements and cost savings (over £100k in 9 months).
Volunteer at SHAP (host family)
June 1, 2020 - August 31, 2020Volunteer engagement and support as part of hosting family responsibilities.
Temporary Cleaner at Hays Recruitment Agency (DWP offices, Warrington)
October 1, 2019 - May 31, 2020Temporary frontline support position during COVID, ensuring site hygiene and safety.
Personal Banker at The Royal Bank of Scotland
February 1, 2019 - October 31, 2019Served customers with general banking queries, cash handling, and guidance on internet/mobile banking features.
Foreign Teacher Manager at English Way Training School, Nanhui, Huinan, Shanghai, China
February 1, 2017 - February 1, 2019Led a team of foreign English teachers, developed curriculum, coached staff, and managed visas and policy administration.
Foreign English Teacher at English Way Training School, Nanhui, Huinan, Shanghai, China
February 1, 2015 - February 1, 2017Taught Kindergarten through Grade 7 English; prepared students for IELTS; supported science projects and competitions.
Foreign English Teacher at Bucklands International, Yangshou, Guilin, Gansu, China
August 1, 2012 - February 1, 2015Taught ESL to middle/high school students; contributed to developing ESL books and events.
ICT Teacher at Cowley High School
February 1, 2011 - June 30, 2011Taught KS3/KS4/KS5 ICT; developed VLE; designed 3D wallboards to celebrate student achievements.
ICT Teacher at Maricourt Catholic High School
September 1, 2010 - February 1, 2011Taught KS3/KS4/KS5 ICT; delivered OCR Nationals; supported SEN differentiation and IEPs.
Education
ITIL Certification at Online course
September 1, 2025 - January 15, 2026PMO Certification at Online course
June 1, 2024 - January 15, 2026TESOL International Intensive China Program - 40 hours Certificate at Guilin American TESOL International Intensive China Program
August 1, 2012 - September 1, 2012PGCE ICT Secondary Teaching Qualification at Edge Hill University
January 1, 2010 - December 31, 2011In-house ASD Awareness Training at St. Helens Council
January 1, 2010 - January 15, 2026BSc (Hons) Information Systems at Edge Hill University
January 1, 2002 - December 31, 2005Access to Computing at St Helens College
January 1, 2001 - December 31, 2002Beauty Therapy Diploma at St Helens College
January 1, 1991 - December 31, 1993GCSEs at St Helens College
January 1, 1990 - January 15, 2026BSc (Hons) Information Systems (1st Class hons) at Edge Hill University
January 1, 2002 - January 1, 2005PGCE ICT Secondary Teaching Qualification at Edge Hill University
January 1, 2010 - January 1, 2011American TESOL International Intensive China Program - 40 hours Certificate at Guilin American TESOL International Intensive China Program
August 1, 2012 - September 1, 2012PMO Certification at Online
June 1, 2024 - June 1, 2024ITIL Certification at Online
September 1, 2025 - September 1, 2025Access to Computing at St Helens College
January 1, 2001 - January 1, 2002Beauty Therapy Diploma at St Helens College
January 1, 1991 - January 1, 1993GCSEs at St Helens College
January 1, 1990 - January 1, 1990Qualifications
ITIL Certification
September 1, 2025 - January 15, 2026PMO Certification
June 1, 2024 - January 15, 2026TESOL International Intensive China Program - 40 hours
August 1, 2012 - September 1, 2012PGCE ICT Secondary Teaching Qualification
January 1, 2010 - December 31, 2011In-house ASD Awareness Training
January 1, 2010 - January 15, 2026BSc (Hons) Information Systems
January 1, 2002 - December 31, 2005Access to Computing
January 1, 2001 - December 31, 2002Beauty Therapy Diploma
January 1, 1991 - December 31, 1993GCSEs
January 1, 1990 - January 15, 2026PMO Certification
June 1, 2024 - June 1, 2024ITIL Certification
September 1, 2025 - September 1, 2025 ASD Awareness Training (In-house)
August 1, 2012 - August 1, 2012Safeguarding Children (In-house Training)
January 11, 2030 - January 15, 2026Sexual Abuse Awareness (In-house Training)
January 11, 2030 - January 15, 2026Dyslexia Awareness (In-house Training)
January 11, 2030 - January 15, 2026First Aid (In-house Training)
January 11, 2030 - January 15, 2026Industry Experience
Education, Professional Services, Government, Retail, Media & Entertainment, Computers & Electronics, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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