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Creative marketing and content creation professional specializing in brand engagement, social media strategy, and short-form storytelling. Experienced in customer-facing roles, turning audience interest into clear calls to action through hospitality-level service and brand representation. Currently pursuing a B.S. in Business Administration (Marketing) with a minor in Business Analytics, plus Google Digital Marketing & E-commerce certifications. Skilled in content planning, trend research, community engagement, and performance analysis to drive visibility and strengthen customer relationships.…Creative marketing and content creation professional specializing in brand engagement, social media strategy, and short-form storytelling. Experienced in customer-facing roles, turning audience interest into clear calls to action through hospitality-level service and brand representation. Currently pursuing a B.S. in Business Administration (Marketing) with a minor in Business Analytics, plus Google Digital Marketing & E-commerce certifications. Skilled in content planning, trend research, community engagement, and performance analysis to drive visibility and strengthen customer relationships.

CALAIS BASS

Social Media Manager, Content Producer, Digital Marketer, +7

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Creative marketing and content creation professional specializing in brand engagement, social media strategy, and short-form storytelling. Experienced in customer-facing roles, turning audience interest into clear calls to action through hospitality-level service and brand representation. Currently pursuing a B.S. in Business Administration (Marketing) with a minor in Business Analytics, plus Google Digital Marketing & E-commerce certifications. Skilled in content planning, trend research, community engagement, and performance analysis to drive visibility and strengthen customer relationships.…Creative marketing and content creation professional specializing in brand engagement, social media strategy, and short-form storytelling. Experienced in customer-facing roles, turning audience interest into clear calls to action through hospitality-level service and brand representation. Currently pursuing a B.S. in Business Administration (Marketing) with a minor in Business Analytics, plus Google Digital Marketing & E-commerce certifications. Skilled in content planning, trend research, community engagement, and performance analysis to drive visibility and strengthen customer relationships.

Available to hire

Creative marketing and content creation professional specializing in brand engagement, social media strategy, and short-form storytelling. Experienced in customer-facing roles, turning audience interest into clear calls to action through hospitality-level service and brand representation.

Currently pursuing a B.S. in Business Administration (Marketing) with a minor in Business Analytics, plus Google Digital Marketing & E-commerce certifications. Skilled in content planning, trend research, community engagement, and performance analysis to drive visibility and strengthen customer relationships.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Independent Content Creator (Apartment, Lifestyle & Social Media Content) at Independent

January 1, 2026 - Present

Created apartment and lifestyle short-form content focused on capturing attention, educating viewers, and connecting with audiences interested in leasing, relocation, and local living. Developed content concepts for small business, coffee shop, property management, and hotel brands, including themes, target audiences, brand goals, and posting strategies. Applied digital marketing coursework and performance insights to strengthen ideas for brand awareness, engagement, and community building.

Outback Steakhouse Server & Bartender at Outback Steakhouse

May 1, 2022 - May 1, 2025

Delivered welcoming guest experiences in a fast-paced environment using strong communication, product knowledge, and attentive service. Recommended menu items, promotions, and beverages to support sales goals while tailoring suggestions to guest preferences. Collaborated with team members to support seamless service for large parties, events, and high-traffic shifts.

Flight Attendant & Spirit Signature Service (S3) Ambassador at Spirit Airlines

April 1, 2018 - May 1, 2026

Represented the Spirit brand through professional communication, positive guest engagement, and consistent customer experience delivery. Promoted co-branded Bank of America credit card offers by communicating benefits, rewards, and incentives to drive passenger interest and applications. Supported customer acquisition initiatives through persuasive product presentations, audience engagement, and clear calls to action in a high-volume travel environment. Selected as a Spirit Signature Service (S3) Ambassador for strong service performance and leadership. Facilitated training for new and returning flight attendants on service standards and brand representation, and resolved customer concerns with empathy while protecting the customer experience and operational standards.

Front End Collector & Culture Lead at Credit Acceptance

September 1, 2016 - April 1, 2018

Managed customer communications with professionalism and empathy, focusing on maintaining positive client relationships. Used persuasive communication and problem-solving to de-escalate concerns and improve customer experience. Organized team meetings and engagement activities to support workplace culture and morale, and collaborated with leadership to help maintain an inclusive, values-aligned environment.

Busser, Host, Server, Bartender, Manager in Training at Red Lobster

April 1, 2011 - September 1, 2016

Delivered excellent customer experiences across multiple customer-facing roles while maintaining brand service standards. Trained and mentored new employees on customer service, communication, and operational procedures. Supported team coordination and leadership responsibilities during high-volume shifts, building strong multitasking and hospitality skills.