Pedro Calu

Available to hire

Skills

Experience Level

Language

Portuguese
Fluent
English
Fluent

Work Experience

Video Editor & Content Creator at Self-Directed / Independent
January 1, 2013 - Present
Video editing, short-form content creation, visual storytelling, pacing, sound design & sync; use of AI tools in workflow; storyboarding & ideation; post-production across multiple formats.
Supervisor at Quantum Park
January 1, 2024 - Present
Lead and manage teams of 20+ staff; ensure excellent customer experience and effective problem-solving; design and implement new activities to improve customer engagement and overall experience; contribute to increasing participation and breadth of offerings; develop strong decision-making, time management and leadership skills.
Customer Support at Teleperformance
January 1, 2022 - December 31, 2023
Provided chat and voice customer support for Netflix customers; resolved technical and billing issues efficiently; maintained high customer satisfaction in a fast-paced environment.

Education

Technical Course in Tourism (Level 4) at IEDP
January 11, 2030 - April 28, 2026

Qualifications

Technical Course in Tourism (Level 4)
January 11, 2030 - April 26, 2026
Technical Course in Tourism (Level 4)
January 11, 2030 - April 28, 2026

Industry Experience

Media & Entertainment, Professional Services

Skills

Experience Level