Pedro Calu
About
- 13 years' experience
- Joined April 2026
Skills· 10
Languages
- PortugueseFluent
- EnglishFluent
Industry experience
- Media & Entertainment
- Professional Services
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Work experience
Lead and manage teams of 20+ staff; ensure excellent customer experience and effective problem-solving; design and implement new activities to improve customer engagement and overall experience; contribute to increasing participation and breadth of offerings; develop strong decision-making, time management and leadership skills.
Provided chat and voice customer support for Netflix customers; resolved technical and billing issues efficiently; maintained high customer satisfaction in a fast-paced environment.
Video editing, short-form content creation, visual storytelling, pacing, sound design & sync; use of AI tools in workflow; storyboarding & ideation; post-production across multiple formats.
Education
Certifications and awards
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