Available to hire
I am a diligent hospitality professional with over a decade of experience leading hotel operations and guest services. I thrive on building high-performing teams, delivering exceptional guest experiences, and driving sustainable revenue growth through strategic planning and hands-on leadership.
I excel at stakeholder engagement, budgeting, and sales and marketing, with a proven ability to develop and implement procedures, negotiate contracts, and foster long-term partnerships across internal and external teams.
Experience Level
Language
English
Advanced
Work Experience
General Manager at Equator Pastoral Resort and Conference Centre Ltd
January 1, 2022 - PresentStrategic leadership as General Manager, driving guest satisfaction and financial performance through staff inspiration, cross-department goal alignment, budget oversight, and directing sales and marketing initiatives while ensuring cleanliness and maintenance standards.
Sales & Marketing Manager at Lukenya Getaway
November 1, 2022 - September 14, 2025Led sales and marketing initiatives, built client relationships, and identified growth opportunities to expand market share and revenue.
Sales & Marketing Manager at PrideInn Group of Hotels
March 1, 2019 - September 14, 2025Managed sales and marketing strategies, delivering growth through customer engagement and strategic partnerships.
Restaurant Reservations Sales Agent at Atlantis The Palm, Jumeirah
March 1, 2010 - September 14, 2025Handled restaurant reservations, guest inquiries, and service requests with accuracy and professionalism; coordinated with departments to ensure guest satisfaction.
Waiter at Panari Hotel
March 1, 2008 - September 14, 2025Provided high-quality dining service, maintained hygiene standards, and collaborated with kitchen and bar staff to ensure guest satisfaction.
General Manager at Equator Pastoral Resort and Conference Centre Ltd
January 1, 2022 - PresentProvide strategic vision and leadership to inspire staff to deliver outstanding guest service, driving guest satisfaction and financial performance. Partner with department leaders to establish clear goals and develop strategies. Oversee budgets to optimize margins while maintaining high service quality. Direct sales and marketing initiatives to promote hotel services and amenities. Ensure excellence through regular inspections of rooms, public areas, and grounds.
Sales & Marketing Manager at Lukenya Getaway
November 1, 2022 - September 14, 2025Direct sales and marketing initiatives; build customer base; pursue opportunities for account growth and new business; educate clients on services and benefits; manage relationships and reservations to support revenue growth.
Sales & Marketing Manager at PrideInn Group of Hotels
March 1, 2019 - September 14, 2025Played a key role in grand openings and New Year’s reservation processes, efficiently managing reservations for VIP guests across multiple venues. Delivered clear information about resort amenities to internal and external customers; handled guest inquiries, complaints, and follow-up; recorded guest requests and ensured privacy and service standards.
Restaurant Reservations Sales Agent at Atlantis The Palm, Jumeirah
March 1, 2010 - September 14, 2025Managed restaurant reservations and provided accurate information about resort restaurants and amenities. Logged and responded to guest inquiries, coordinated with relevant departments to resolve issues, and ensured privacy and data integrity. Recorded guest requests and followed up to ensure exceptional service delivery.
Waiter at Panari Hotel
March 1, 2008 - September 14, 2025Greeted guests, presented menus, took orders, and ensured timely and accurate service. Maintained dining area standards, knowledge of menu ingredients and allergens, and complied with health and safety regulations. Collaborated with kitchen staff to deliver a seamless guest experience.
Education
Diploma in Marketing Management at Kenya Institute of Management
January 1, 2017 - September 14, 2025Certificate of Secondary Education at St. Mary School Yala
January 1, 1999 - September 14, 2025Diploma in Marketing Management at Kenya Institute of Management
January 11, 2030 - January 1, 2017Certificate of Secondary Education at St. Mary School Yala
January 11, 2030 - January 1, 1999Qualifications
Bachelor of Business Administration
January 11, 2030 - September 14, 2025Diploma in Marketing Management
January 11, 2030 - September 14, 2025Certificate of Secondary Education
January 11, 2030 - September 14, 2025Industry Experience
Travel & Hospitality, Professional Services
Experience Level
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