Available to hire
Hi, I’m Camelia Roșca, a multilingual Customer Success & Sales professional with 10+ years of experience across SaaS, IT, and technical support. I’ve worked in fast-paced, international environments where I blend strong relationship-building with technical know-how to help customers adopt products, renew contracts, and grow accounts. I’m fluent in Italian, English, and Romanian, and I pride myself on cross-cultural communication and collaborative problem-solving that drives measurable outcomes for both customers and the business.
I thrive on turning customer insights into strategic actions, managing complex accounts, and partnering with cross-functional teams to streamline processes and improve satisfaction. If you’re looking for a results-oriented professional who can balance empathy with data-driven decisions, I’d love to connect and explore how I can contribute to your team.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Romanian, Moldavian, Moldovan
Fluent
Italian
Fluent
English
Advanced
French
Intermediate
Spanish; Castilian
Intermediate
Work Experience
Customer Success Representative at Veeam Software
July 31, 2025 - October 1, 2025Exceeded renewal and expansion quotas by proactively managing a pipeline of upcoming and lapsed support contracts; conducted health checks and aligned stakeholders to maximize retention and growth. Collaborated with legal, deal desk, and partner support to streamline contract negotiations and ensured high customer satisfaction. Maintained 100% accuracy in Salesforce records to improve forecasting and reporting.
Inside Sales Representative at Microchip
May 1, 2025 - October 1, 2025Drove customer engagement through targeted outreach, recommending tailored Microchip solutions. Increased customer retention by implementing personalized engagement strategies. Partnered with European sales teams to support order processes, provide website guidance, and resolve escalations. Recognized for improving internal tracking & reporting processes, enhancing efficiency across teams.
Senior Technical Support Specialist with Italian at Honeywell
December 31, 2022 - October 1, 2025Delivered technical support to internal and external customers in the Building Solutions Department. Reduced ticket resolution time by 20% through improved prioritization and process streamlining. Developed internal documentation and contributed to knowledge-sharing initiatives.
Technical Support IT/EN at Yoummday Sunrise UPC GmbH
May 31, 2022 - October 1, 2025Handled technical requests for fixed telephony, internet, and TV services. Consistently achieved high customer satisfaction scores through effective troubleshooting and communication.
Windows Engineer at Microsoft
June 30, 2021 - October 1, 2025Supported enterprise migrations from Windows 7 to 10, resolving 95% of escalated application issues. Implemented application compatibility solutions (shimming, performance troubleshooting). Assisted with Remote Desktop Services & Azure WVD deployments, improving system adoption.
Service Desk Analyst at Wipro Limited
May 31, 2019 - October 1, 2025Delivered IT support across voice and non-voice channels, ensuring SLA compliance. Selected as CSAT Manager Backup for outstanding performance in customer service.
Technical Support Operator For Electronic Communications Services at Computer Generated Solutions Romania Srl
July 31, 2016 - October 1, 2025Supported Dell and telecom projects, handling escalated queries with high performance. Assisted Quality Department and Telesurvey project as backup resource.
Back office operator at Comdata Service Bucuresti
January 31, 2015 - October 1, 2025Entering accurate data in the customers personal digital card and providing information in a consistent, fair and proper requirements.
Customer Success Representative at Veeam Software
July 1, 2025 - October 22, 2025Exceeded renewal and expansion quotas by proactively managing a pipeline of upcoming and lapsed support contracts. Conducted customer health checks and aligned stakeholders to maximize retention and account growth. Collaborated with cross-functional teams (legal, deal desk, partner support) to streamline contract negotiations and ensure high satisfaction. Maintained 100% accuracy in Salesforce records, improving forecasting and reporting reliability.
Inside Sales Representative at Microchip
April 1, 2025 - October 22, 2025Drove customer engagement through targeted outreach, recommending tailored Microchip solutions. Increased customer retention by implementing personalized engagement strategies. Partnered with European sales teams to support order processes, provide website guidance, and resolve escalations. Recognized for improving internal tracking & reporting processes, enhancing efficiency across teams.
Senior Technical Support Specialist with Italian at Honeywell
December 1, 2022 - October 22, 2025Delivered technical support to internal and external customers in the Building Solutions Department. Reduced ticket resolution time by 20% through improved prioritization and process streamlining. Developed internal documentation and contributed to knowledge-sharing initiatives.
Technical Support IT/EN at Sunrise - Sunrise UPC GmbH
May 1, 2022 - October 22, 2025Handled technical requests for fixed telephony, internet, and TV services. Consistently achieved high customer satisfaction scores through effective troubleshooting and communication.
Windows Engineer at Microsoft
June 1, 2021 - October 22, 2025Supported enterprise migrations from Windows 7 to 10, resolving 95% of escalated application issues. Implemented application compatibility solutions (shimming, performance troubleshooting). Assisted with Remote Desktop Services & Azure WVD deployments, improving system adoption.
Service Desk Analyst at Wipro Limited
May 1, 2019 - October 22, 2025Delivered IT support across voice and non-voice channels, ensuring SLA compliance. Selected as CSAT Manager Backup for outstanding performance in customer service.
Technical Support Operator For Electronic Communications Services at Computer Generated Solutions Romania Srl
July 1, 2016 - October 22, 2025Supported Dell and telecom projects, handling escalated queries with high performance. Assisted Quality Department and Telesurvey project as backup resource.
Back office operator at Comdata Service Bucuresti
January 1, 2015 - October 22, 2025Entering accurate data in the customers personal digital card and providing information in a consistent, fair and proper manner.
Education
Canto at Scoala Populara de arte Bucuresti
September 1, 2017 - July 1, 2022Bachelor’s Degree in Foreign Languages and Literatures, General at University of Udine
January 1, 2007 - January 1, 2012High School Diploma in Philological at "Dimitrie Cantemir" High School
January 1, 2003 - January 1, 2007Canto (Music) at Scoala Populara de Arte Bucuresti
September 1, 2017 - July 1, 2022Bachelor's Degree in Foreign Languages and Literatures at University of Udine
January 1, 2007 - January 1, 2012High School Diploma, Philological at Dimitrie Cantemir High School
January 1, 2003 - January 1, 2007Canto at Scoala Populara de arte Bucuresti
September 1, 2017 - July 1, 2022Bachelor's Degree at University of Udine
January 1, 2007 - January 1, 2012High School Diploma at Dimitrie Cantemir High School
January 1, 2003 - January 1, 2007Canto (Classical Music) at Scoala Populara de arte Bucuresti
September 1, 2017 - July 1, 2022Bachelor’s Degree, Foreign Languages and Literatures, General at University of Udine
January 1, 2007 - January 1, 2012High School Diploma, Philological at "Dimitrie Cantemir" High School
January 1, 2003 - January 1, 2007Qualifications
Industry Experience
Software & Internet, Professional Services, Computers & Electronics, Telecommunications, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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