Camilo Sarmiento

Available to hire

I'm a User Experience Designer with 6+ years of experience designing enterprise and B2C digital products that reduce operational costs and improve customer satisfaction.

About

I’m a User Experience Designer with 6+ years of experience designing enterprise and B2C digital products that reduce operational costs and improve customer satisfaction.
A chemistry-trained problem solver who thrives in cross-functional teams and brings a data-driven mindset to user research and design strategy.

  • Joined May 2025

Languages

  • EnglishFluent
  • Spanish; CastilianAdvanced
  • ItalianBeginner

Industry experience

  • Transportation & Logistics
  • Software & Internet
  • Financial Services
  • Professional Services
  • Education
  • Retail

Projects · 2

I completed this project within three weeks on a team of five, aiming to create a high-fidelity prototype. My contributions included user research, analysis, wireframing, design iteration based on feedback. We began with a competitor analysis of existing music discovery platforms, which revealed a lack of originality in recommendations despite varied features. Through brainstorming, we identified our target user: someone with a unique music taste seeking indie artists. Recognizing the low likelihood of users switching streaming apps, we focused RhythmiQ on discovery that integrates with existing platforms. User interviews (n=5) highlighted the inadequacy of current algorithms in meeting music enthusiasts’ needs. The desired outcome was a user-friendly, efficient platform recommending new and unconventional artists. This led to the development of an app allowing users to swipe through similar songs and discover new artists. My deliverables included a user flow, low-fidelity prototype, a style guide (informed by a moodboard), and, ultimately, a high-fidelity prototype refined through usability testing.

I led end-to-end product design for an internal UPS Information Exchange tool aimed at streamlining brokerage hold clearance and improving communication between customers and operations teams. I conducted stakeholder interviews with brokerage, operations, and customer service teams to identify pain points in the clearance process. I synthesized user research into clear problem statements and user flows, focusing on reducing delays caused by missing or incorrect documentation. I designed intuitive, scalable interfaces that enabled customers to securely upload required documents and respond to requests. I created wireframes, high-fidelity mockups, and interactive prototypes using Figma. I led usability testing sessions to validate design decisions and iterated based on user feedback. I collaborated closely with product managers and engineers to ensure feasibility and smooth implementation. I designed supporting features such as automated email notifications to prompt user action and reduce idle time. I helped define success metrics and tracked improvements post-launch.

Work experience· 6 roles

UX Designer · US Bank (Contract with Dexian)Jul 2025 – Dec 2025 · 6 mos

Designed and enhanced transaction management dashboard features, improving usability and operational workflow efficiency. Authored UX content for queue decisioning notifications, increasing clarity and reducing operator errors. Designed a message input interface enabling operators to edit and delete previously sent messages, improving operational flexibility. Presented designs and captured stakeholder feedback in cross-functional agile ceremonies, ensuring alignment with operational and business requirements. Partnered with accessibility specialists to deliver WCAG-compliant experiences, including improved keyboard navigation, accessible multimedia, and clearer instructional content.

Product/UX Designer · UPSApr 2020 – Jul 2025 · 5 yrs 4 mos

Led the design for a new information exchange application for Customs hold clearance for B2B and B2C, reducing hold clearance times by 30% and saving $1M in brokerage operations. Developed user flows and journey maps; leveraged Zeroheight design system to design React Native wireframes for mobile and web in Figma. Conducted global stakeholder interviews; leveraged AI tools to speed up user research collection. Designed a feature for UPS WorldShip that intelligently updates descriptions and contributed to enhancements for the UPS Customs Portal across 12 countries, driving 15% brokerage revenue growth. Collaborated closely with software engineers to ensure a smooth handoff between design and development.

Product Designer · UPSApr 2020 – Jul 2025 · 5 yrs 4 mos

Led the design for a new information exchange application for Customs hold clearance for B2B and B2C to reduce hold clearance times by 30% and save $1M in brokerage operations. Developed user flows and journey maps. Leveraged Zeroheight design system to design React native wireframes for both mobile and web in Figma. Conducted global stakeholder interviews to gather qualitative and quantitative research to inform design decisions. Leveraged AI tools, such as ChatGPT, to speed up user research collection. Designed a new feature for UPS WorldShip software that intelligently provides an updated description for the Designed enhancements for the UPS Customs Portal for 12 countries, resulting in 15% brokerage revenue growth. Collaborated closely with software engineers by leveraging knowledge of HTML, CSS, and JavaScript to ensure a smooth handoff between design and development.

Head of Instruction · Cornerstone AcademicAug 2018 – Mar 2020 · 1 yr 8 mos
Video Designer · Randstad - AlconFeb 2018 – Jun 2018 · 5 mos
Graduate Researcher · Cornell UniversityAug 2015 – May 2017 · 1 yr 10 mos

Education· 6

UX/UI Bootcamp Certificate · Georgia Institute of Technology2030 – 2026
Additional Coursework · Cornell University2030 – 2026
B.S. Chemistry · University of Georgia2030 – 2026
Bachelor of Science in Chemistry · University of Georgia2030 – 2026

Certifications and awards· 5

How To Design for Accessibility: for UX Designers (WCAG 2.2)2025 – 2026
Figma UI UX Design Advanced2025 – 2026
The Web Developer Bootcamp 20262026
How To Design for Accessibility: for UX Designers (WCAG 2.2)2025 – 2026

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