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I'm a 24-year-old Italian guy who moved to Mallorca in 2023. I love helping others and making them feel good.

About

I’m a 24-year-old Italian guy who moved to Mallorca in 2023. I love helping others and making them feel good. I’m empathetic, a good listener, and observant, able to adapt to different people and situations. I enjoy learning new things every day and improving as a person, and I can quickly understand and meet people’s needs.

I’m very into sports, having played basketball, chess, swimming, and football since I was 10, and I’m currently into gym activities. I set goals and work hard to reach them, and I thrive on multitasking. In my free time I’m a content creator with about 30k followers across platforms, sharing knowledge and raising awareness on various topics that aren’t talked about enough. I’m also exploring roles like recruiter and digital community builder in Palma de Mallorca.

  • Joined May 2026

Skills· 1

Languages

  • ItalianFluent
  • Spanish; CastilianIntermediate
  • EnglishIntermediate

Industry experience

  • Media & Entertainment
  • Professional Services
  • Retail
  • Education
  • Travel & Hospitality

Work experience

Multichannel Customer Support AgentOct 2025 – Dec 2025 · 3 mos

Provided multichannel customer support via phone, email, and social media chat to primarily Italian-speaking customers, and some English-speaking customers, using CRM tools. Managed a wide range of requests related to orders, accounts, promotions, and general inquiries, including complaint resolution and customer compensation in line with company policies. Demonstrated strong empathy and active listening, adapting language and communication style to each channel and situation. Delivered clear, professional written communication with excellent grammar and punctuation. Supported sales activities by helping customers place or reorder orders, and offering personalized product recommendations. Maintained high performance under pressure while handling high volumes of interactions.

Education

High School Diploma · Liceo G.B. Quadri, Vicenza, Italy2030 – 2026

Certifications and awards

B2 Certification2021 – 2026
Writer for Il Quadrifoglio school journal2017 – 2019

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