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I am a results-driven, multilingual professional with extensive international experience in remote operations, customer support, CRM systems, logistics coordination and AI-related workflows. I have supported European markets in high-volume environments, delivering KPI-driven performance, SLA adherence and structured quality standards, while leading multicultural teams and optimizing workflows for outstanding customer experiences.…I am a results-driven, multilingual professional with extensive international experience in remote operations, customer support, CRM systems, logistics coordination and AI-related workflows. I have supported European markets in high-volume environments, delivering KPI-driven performance, SLA adherence and structured quality standards, while leading multicultural teams and optimizing workflows for outstanding customer experiences.

Carlos Juliano Begnini

Data Annotator, Data Scientist, Project Manager, +4

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I am a results-driven, multilingual professional with extensive international experience in remote operations, customer support, CRM systems, logistics coordination and AI-related workflows. I have supported European markets in high-volume environments, delivering KPI-driven performance, SLA adherence and structured quality standards, while leading multicultural teams and optimizing workflows for outstanding customer experiences.…I am a results-driven, multilingual professional with extensive international experience in remote operations, customer support, CRM systems, logistics coordination and AI-related workflows. I have supported European markets in high-volume environments, delivering KPI-driven performance, SLA adherence and structured quality standards, while leading multicultural teams and optimizing workflows for outstanding customer experiences.

Available to hire

I am a results-driven, multilingual professional with extensive international experience in remote operations, customer support, CRM systems, logistics coordination and AI-related workflows.

I have supported European markets in high-volume environments, delivering KPI-driven performance, SLA adherence and structured quality standards, while leading multicultural teams and optimizing workflows for outstanding customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Portuguese

Fluent

English

Fluent

Dutch

Fluent

Italian

Advanced

Spanish; Castilian

Advanced

Work Experience

Customer Support Specialist (Freelancer) at Yoummday / Westwing

January 1, 2023 - Present

Multilingual customer support for European markets; CRM systems management using Zendesk, Shopify, Retool, Returnado and Aircall; KPI-driven operational workflows and SLA compliance; Logistics coordination, escalations and customer operations; Ticket management and operational support in remote environments.

AI Evaluation & Data Annotation Projects at Remote

January 1, 2026 - Present

AI evaluation and annotation projects; Conversational quality and workflow assessment; LLM training support and multilingual annotation.

General Manager at Rodizio Scheveningen

December 1, 2013 - November 1, 2023

Managed full business operations in an international environment; Led multicultural teams and employee training; Oversaw customer experience, scheduling and operational planning; Managed workflow organization and operational efficiency.