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I am a responsible, efficient and organized professional with extensive experience in hospitality and customer service. I focus on meeting guest needs and delivering a positive experience, staying calm and courteous even in busy moments. I enjoy working in a team, adapt quickly under pressure and embrace new technologies to improve service. I bring a friendly disposition, patience, and a good sense of humor to every interaction, aiming to contribute to a welcoming environment for guests and colleagues alike.…I am a responsible, efficient and organized professional with extensive experience in hospitality and customer service. I focus on meeting guest needs and delivering a positive experience, staying calm and courteous even in busy moments. I enjoy working in a team, adapt quickly under pressure and embrace new technologies to improve service. I bring a friendly disposition, patience, and a good sense of humor to every interaction, aiming to contribute to a welcoming environment for guests and colleagues alike.

Carlos Alberto Calderón-Marín

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I am a responsible, efficient and organized professional with extensive experience in hospitality and customer service. I focus on meeting guest needs and delivering a positive experience, staying calm and courteous even in busy moments. I enjoy working in a team, adapt quickly under pressure and embrace new technologies to improve service. I bring a friendly disposition, patience, and a good sense of humor to every interaction, aiming to contribute to a welcoming environment for guests and colleagues alike.…I am a responsible, efficient and organized professional with extensive experience in hospitality and customer service. I focus on meeting guest needs and delivering a positive experience, staying calm and courteous even in busy moments. I enjoy working in a team, adapt quickly under pressure and embrace new technologies to improve service. I bring a friendly disposition, patience, and a good sense of humor to every interaction, aiming to contribute to a welcoming environment for guests and colleagues alike.

Available to hire

I am a responsible, efficient and organized professional with extensive experience in hospitality and customer service. I focus on meeting guest needs and delivering a positive experience, staying calm and courteous even in busy moments.

I enjoy working in a team, adapt quickly under pressure and embrace new technologies to improve service. I bring a friendly disposition, patience, and a good sense of humor to every interaction, aiming to contribute to a welcoming environment for guests and colleagues alike.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Receptionist at Las Casas del Arenal Hotel

May 1, 2024 - May 1, 2024

Managed front desk operations including check-in/out, guest emails, inquiries, payments/refunds, and cash handling. Coordinated with housekeeping on arrivals, handled group bookings, greeted guests, adjusted rates as directed, and monitored reservations to prevent overbooking.

Receptionist at Vertice Hotel

September 1, 2023 - September 1, 2023

Check in/out; welcomed guests; resolved complaints; arranged shuttles/transfers; handled guest requests; connected calls to departments; made restaurant reservations; processed payments and refunds; maintained cash box; assisted with welcome drinks; knowledge about Opera; managed room changes; reversed charges as needed.

Guest Service Associate at Draycott Hotel

December 1, 2022 - December 1, 2022

Check in/out; greeted guests; resolved complaints; arranged shuttles/transfers; handled guest requests; directed calls; arranged reservations; processed payments and refunds; close the box; welcomed drinks; knowledge about Opera; managed room changes; reverse charges if necessary.

Guest Service Associate at Hotel 41

April 1, 2022 - April 1, 2022

Check in/out; greeted guests; resolved complaints; arranged shuttles/transfers; handled guest requests; directed calls; arranged reservations; ensured next-day readiness for special requests; closed the box; offered welcome drinks; knowledge about Opera; managed room changes; reverse charges if necessary.

Receptionist at Chelsea Cloisters

September 1, 2021 - September 1, 2021

Reply emails; sort mail; assist guests with luggage; handle reception calls and route issues; deal with complaints; check in/out; greet guests with courtesy.

Receptionist at Aquarius, St.Joseph y London Court hotels

January 1, 2021 - January 1, 2021

Check-in/out; handle complaints; adjust rates via externals (Booking, Agoda); assist guests with luggage and valuables; explain major city sights; arrange transport and restaurant reservations; manage room reservations using a computerized reservations system.

Receptionist at Casa de Colon Boutique Hotel

March 1, 2020 - March 1, 2020

Welcome and greet guests; explain hotel facilities; assist with luggage; provide personal and telephone customer service; arrange tours and coordinate with tour operators; operate office equipment; prepare bills and process checkouts; adjust rates via extranets; arrange transport and reservations; manage reservations using computerized system; address complaints.

Receptionist at Sevilla Inn Apartments

January 1, 2019 - January 1, 2019

Welcome and greet guests; provide personal and telephone customer service; check-in/check-out; prepare bills; manage reservations using a computerized reservations system; ensure guests are settled; assist with luggage; close the cash box.