Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a marketing student at Monash University with a strong interest in digital marketing and brand strategy, and hands-on experience managing Xiaohongshu (RED) accounts. I stay on top of fashion trends and social media dynamics, and I enjoy turning insights into engaging campaigns. I bring strong communication skills and a global perspective from travel, with a natural ability to engage diverse audiences.…I am a marketing student at Monash University with a strong interest in digital marketing and brand strategy, and hands-on experience managing Xiaohongshu (RED) accounts. I stay on top of fashion trends and social media dynamics, and I enjoy turning insights into engaging campaigns. I bring strong communication skills and a global perspective from travel, with a natural ability to engage diverse audiences.

Carly Chen

Content Creator, Social Media Manager, Brand Strategist, +3





I am a marketing student at Monash University with a strong interest in digital marketing and brand strategy, and hands-on experience managing Xiaohongshu (RED) accounts. I stay on top of fashion trends and social media dynamics, and I enjoy turning insights into engaging campaigns. I bring strong communication skills and a global perspective from travel, with a natural ability to engage diverse audiences.…I am a marketing student at Monash University with a strong interest in digital marketing and brand strategy, and hands-on experience managing Xiaohongshu (RED) accounts. I stay on top of fashion trends and social media dynamics, and I enjoy turning insights into engaging campaigns. I bring strong communication skills and a global perspective from travel, with a natural ability to engage diverse audiences.

Available to hire

I am a marketing student at Monash University with a strong interest in digital marketing and brand strategy, and hands-on experience managing Xiaohongshu (RED) accounts. I stay on top of fashion trends and social media dynamics, and I enjoy turning insights into engaging campaigns.

I bring strong communication skills and a global perspective from travel, with a natural ability to engage diverse audiences.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Chinese

Fluent

Work Experience

Barista at Itekki Cafe

April 1, 2026 - Present

Prepared a range of beverages including coffee, matcha, and fresh juices with consistency and efficiency. Handled kitchen tasks including sandwich preparation, maintaining cleanliness and smooth back-of-house operations. Took customer orders and collaborated effectively with team members to ensure efficient service during busy periods.

Barista at Pocket Espresso Cafe

July 1, 2025 - February 1, 2026

Operated efficiently in a fast-paced, small-scale café during early morning peak hours, taking orders and preparing coffee, milkshakes, and other beverages with speed and consistency. Delivered friendly and attentive service to a steady flow of customers, maintaining high standards under pressure while ensuring order accuracy. Contributed to a smooth workflow by multitasking across front-of-house and beverage preparation, supporting the team during the busiest service periods.

Hospitality Team Member at Modu Restaurant

March 1, 2025 - June 1, 2025

Delivered high-quality table service in a fast-paced Chinese restaurant, attending to local and international guests with efficiency and cultural sensitivity. Communicated seamlessly in English and Chinese to take orders, explain menu items, and accommodate dietary preferences, enhancing guest satisfaction. Consistently commended by management and customers for a proactive attitude, attention to detail, and ability to maintain service standards during peak hours.

Volunteer at RSPCA

February 1, 2025 - July 1, 2025

Supported the daily operations of an op shop, including customer service, operating the till, and processing sales. Sorted donated goods, assisted with pricing and tagging, and ensured merchandise was neatly displayed on the shop floor. Worked collaboratively with a team of volunteers and staff to create a welcoming shopping environment for customers.

English-Speaking Tour Guide at Voyo China

February 1, 2026 - Present

Guided international tour groups on half-day and full-day itineraries, serving as an English-speaking interpreter and cultural guide. Delivered engaging introductions to local attractions, cuisine, and customs, creating immersive cultural experiences for guests. Received top ratings from all groups for warm, attentive service and meaningful cross-cultural connections.

Online Sales Consultant (Intern) at Xingyun Travelling Agency

August 1, 2025 - January 1, 2026

Managed a Red note (Chinese social media) account; boosted engagement by 30% through content creation and customer interaction. Handled 20+ daily inquiries, providing tailored travel recommendations and converting 25% of leads into confirmed bookings. Guided clients through the booking process from contract signing to post-trip follow-up, ensuring a seamless customer experience. Built strong client rapport, resulting in repeat bookings and positive referrals.

Cashier / Children’s Area Supervisor at IKEA

August 1, 2024 - February 1, 2025

Processed customer transactions with 100% till accuracy, handling cash and card payments. Assisted 50+ customers daily at self-service checkouts, reducing queue times during peak hours. Supervised the children’s play area with a zero-incident safety record. Maintained a clean and organized workspace, contributing to positive store presentation.

Volunteer Sales Assistant at RSPCA

March 1, 2025 - June 1, 2025

Supported daily operations of an OPS shop, including customer service, till operation, and processing sales; sorted donated goods, assisted with pricing and tagging, and ensured merchandise was neatly displayed; collaborated with volunteers and staff to create a welcoming shopping environment.

Online Sales Consultant | Intern at Xingyun Travelling Agency

August 1, 2025 - January 1, 2026

Managed a Red note (Chinese social media) account; boosted engagement by 30% through content creation and customer interaction; handled 20+ daily inquiries, providing tailored travel recommendations and converting 25% of leads into confirmed bookings; guided clients through the booking process from contract signing to post-trip follow-up; built strong client rapport resulting in repeat bookings and referrals.