I'm a Customer Support and Administrative Operations professional with experience in billing, payments processing, claims handling, and back-office tasks. I focus on delivering excellent customer service with strong organizational skills and the ability to support daily operations in fast-paced environments. I am open to 100% remote roles and willing to relocate if required.

Luciano Jose Martinez

I'm a Customer Support and Administrative Operations professional with experience in billing, payments processing, claims handling, and back-office tasks. I focus on delivering excellent customer service with strong organizational skills and the ability to support daily operations in fast-paced environments. I am open to 100% remote roles and willing to relocate if required.

Available to hire

I’m a Customer Support and Administrative Operations professional with experience in billing, payments processing, claims handling, and back-office tasks. I focus on delivering excellent customer service with strong organizational skills and the ability to support daily operations in fast-paced environments. I am open to 100% remote roles and willing to relocate if required.

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Language

Spanish; Castilian
Fluent
English
Advanced
Italian
Beginner

Work Experience

Customer Service & Cash Operations Assistant at Agency of Lotería – Argentina
April 1, 2024 - Present
Customer service and daily operational support; payments processing and transaction control; administrative support tasks.
Administrative & Customer Support Assistant at IOSPER – Health Insurance Provider (Argentina)
January 1, 2018 - December 31, 2022
Billing, invoicing, and payments management; claims handling and customer support; back-office administrative tasks and data entry.
Customer Service Staff at Terrantica Restaurant – Italy
January 1, 2023 - May 31, 2023
Customer-facing service in an international environment; order handling and service coordination.
Customer Service & Operations Staff at Phenix Bar / Gasoline Grill – Denmark
June 1, 2023 - October 31, 2023
Customer service, cashier duties, and operational support; team collaboration in high-volume environments.
Sales & Administrative Assistant at Agroveterinaria 9 de Julio – Argentina
January 1, 2013 - December 31, 2017
Customer service and sales support; stock control, pricing updates, and supplier contact; cash handling and invoicing.

Education

Bachelor’s Degree in Management – Digital Business at University of Palermo
January 11, 2030 - January 22, 2026
Higher Technical Degree in Health & Safety at National Technological University (UTN)
January 11, 2030 - January 22, 2026
Information Systems Engineering (Completed up to second year) at National Technological University (UTN)
January 11, 2030 - January 22, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Professional Services, Retail, Travel & Hospitality, Other

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