Carrie Webster
I am a user-centered design leader with 20+ years’ experience across UX, UI, and product design. I thrive on delivering end-to-end design for startups, enterprise, and consulting environments.
About
I am a user-centered design leader with 20+ years’ experience across UX, UI, and product design. I thrive on delivering end-to-end design for startups, enterprise, and consulting environments. I’m hands-on with research, prototyping, and design execution, while mentoring teams and collaborating with cross-functional stakeholders. My industry experience spans fintech, fraud prevention, education, real estate, and telecommunications, with roles at Deloitte Digital, NBN, GBG, Equifax, and Optus.
I excel at building scalable design systems, conducting usability testing, and using data-driven insights to inform decisions. I’m comfortable working with product, dev, and architecture teams in Agile environments, and I actively mentor designers and teach UX in professional programs. I also explore generative AI tools to accelerate UX processes, an area I started exploring at GBG.
- Joined November 2025
Languages
- EnglishFluent
Industry experience
- Financial Services
- Education
- Real Estate & Construction
- Telecommunications
- Professional Services
Work experience· 9 roles
Led UX for complex fraud monitoring and identity verification platforms across APAC. Designed a new fraud monitoring platform used by financial institutions, capturing and validating user feedback across Australia & Malaysia. Delivered a complete redesign of GreenID identity verification platform, aligning stakeholders and validating with data insights. Achievement: Established a scalable design framework that streamlined delivery of multi-product UX initiatives across the region.
Delivered UX strategy and design consulting across multiple industries. Lead UX/UI design initiatives, user research, and design governance for engagements including Nano Home Loans, Lexicon Digital, and MIT (Boston) via Toptal.
Established and led a new UX team of four, introduced Lean UX practices, and delivered end-to-end UX design for the EdTech platform. Built teacher management workflows, simplified assignment processes, and improved retention. Collaborated across five development squads to embed validated UX practices into delivery.
Education
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