I am a user-centered design leader with 20+ years’ experience across UX, UI, and product design. I thrive on delivering end-to-end design for startups, enterprise, and consulting environments. I'm hands-on with research, prototyping, and design execution, while mentoring teams and collaborating with cross-functional stakeholders. My industry experience spans fintech, fraud prevention, education, real estate, and telecommunications, with roles at Deloitte Digital, NBN, GBG, Equifax, and Optus. I excel at building scalable design systems, conducting usability testing, and using data-driven insights to inform decisions. I'm comfortable working with product, dev, and architecture teams in Agile environments, and I actively mentor designers and teach UX in professional programs. I also explore generative AI tools to accelerate UX processes, an area I started exploring at GBG.

Carrie Webster

I am a user-centered design leader with 20+ years’ experience across UX, UI, and product design. I thrive on delivering end-to-end design for startups, enterprise, and consulting environments. I'm hands-on with research, prototyping, and design execution, while mentoring teams and collaborating with cross-functional stakeholders. My industry experience spans fintech, fraud prevention, education, real estate, and telecommunications, with roles at Deloitte Digital, NBN, GBG, Equifax, and Optus. I excel at building scalable design systems, conducting usability testing, and using data-driven insights to inform decisions. I'm comfortable working with product, dev, and architecture teams in Agile environments, and I actively mentor designers and teach UX in professional programs. I also explore generative AI tools to accelerate UX processes, an area I started exploring at GBG.

Available to hire

I am a user-centered design leader with 20+ years’ experience across UX, UI, and product design. I thrive on delivering end-to-end design for startups, enterprise, and consulting environments. I’m hands-on with research, prototyping, and design execution, while mentoring teams and collaborating with cross-functional stakeholders. My industry experience spans fintech, fraud prevention, education, real estate, and telecommunications, with roles at Deloitte Digital, NBN, GBG, Equifax, and Optus.

I excel at building scalable design systems, conducting usability testing, and using data-driven insights to inform decisions. I’m comfortable working with product, dev, and architecture teams in Agile environments, and I actively mentor designers and teach UX in professional programs. I also explore generative AI tools to accelerate UX processes, an area I started exploring at GBG.

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Language

English
Fluent

Work Experience

UX Lead Designer - APAC at GBG PLC
April 1, 2025 - April 1, 2025
Led UX for complex fraud monitoring and identity verification platforms across APAC. Designed a new fraud monitoring platform used by financial institutions, capturing and validating user feedback across Australia & Malaysia. Delivered a complete redesign of GreenID identity verification platform, aligning stakeholders and validating with data insights. Achievement: Established a scalable design framework that streamlined delivery of multi-product UX initiatives across the region.
UX/UI Design & Strategy Consultant at UX Consulting (Contracts)
November 1, 2021 - November 1, 2021
Delivered UX strategy and design consulting across multiple industries. Lead UX/UI design initiatives, user research, and design governance for engagements including Nano Home Loans, Lexicon Digital, and MIT (Boston) via Toptal.
Lead UX Designer at 3P Learning
August 1, 2020 - August 1, 2020
Established and led a new UX team of four, introduced Lean UX practices, and delivered end-to-end UX design for the EdTech platform. Built teacher management workflows, simplified assignment processes, and improved retention. Collaborated across five development squads to embed validated UX practices into delivery.
UX/UI Design Lead (Contract) at theOneSpot
April 1, 2019 - April 1, 2019
Owned end-to-end design of real estate portal and mobile app for first-home buyers. Conducted ongoing interviews, journey mapping, and iterative usability testing. Set design vision and direction for launch.
UX Manager at Deloitte Digital
September 1, 2018 - September 1, 2018
Led design teams on consulting projects with tight deadlines; mentored designers, refined processes, and managed UX recruitment. Delivered outcomes with high pressure.
User Experience Architect (Contract) at Equifax
May 1, 2017 - May 1, 2017
Sole UX lead for complex B2B data visualization tools in finance. Conducted research and testing; designed multiple iterations; introduced company-wide UX strategy and governance; worked with ~30 developers in Agile delivery environment.
Senior User Experience Specialist (Contract) at NBN Co
August 1, 2014 - August 1, 2014
Delivered UX design for NBN wholesale telco services, focusing on internal B2B platforms. Captured user feedback via workshops and surveys; delivered detailed wireframes and functional specs.
Senior UX Architect at Optus Business
August 1, 2011 - August 1, 2011
Designed enterprise web applications, produced 150+ detailed wireframes, led usability testing, and delivered a usability roadmap.
Independent UX Consultant at Self-employed
January 1, 2009 - January 1, 2009
RAN a web and UX consulting business serving a wide client base.

Education

Master of Information Architecture at Charles Sturt University
January 11, 2030 - November 3, 2025
Bachelor of Visual Arts at College of Fine Arts (COFA)
January 11, 2030 - November 3, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Education, Real Estate & Construction, Telecommunications, Professional Services