Software Engineer / Full Stack Engineer at RCB Industries

Built and improved full-stack web application features including catalogs, checkout flows, payment integrations, and user-facing tools. Delivered a touch-screen real estate marketing solution that increased lead conversion by 25% and added $50K in monthly revenue. Deployed and maintained secure applications using AWS Lambda, EC2, and S3. Strengthened application security to protect user data and reduce exposure to malicious attacks. Partnered with marketing teams to optimize landing pages, user journeys, lead generation funnels, and conversion-focused digital experiences.

Salesforce CRM and Marketing Consultant at RCB Industries

Own enterprise Salesforce roadmap aligned to revenue and operational growth. Lead Rootstock ERP, MuleSoft, and Jira integrations enabling cross-platform visibility and governance. Optimize Sales, Service, and Marketing Cloud including Journey orchestration and automation. Advise executive leadership on CRM architecture, scalability, and data governance.

Director, CX Technology at Paycor

Led a 6-person engineering and customer experience technology team (Salesforce administrators, business analysts, Gainsight administrators, and application development contributors). Reduced the technology backlog by 75%, decreasing open tickets from 200+ to fewer than 50 within 6 months while supporting new development and integration initiatives. Established deployment governance with improved release planning, change approvals, and delivery of platform and software updates within 5 business days. Owned an engineering roadmap across Salesforce, Gainsight, customer experience platforms, and Go-based application development, aligning technical priorities with client satisfaction, adoption, productivity, and operational KPIs. Led product development for a Next.js application with a 5-member team working with product design, CEO, and principal engineering to define requirements, prioritize features, and deliver releases. Supported CI/CD implementation using Jenkins to improve build autom

Director, CX Technologies at Paycor

Led a 6-person Salesforce and Gainsight team (2 Salesforce System Admins, 2 Business Analysts, 2 Gainsight Admins). Reduced backlog from 200+ tickets to fewer than 50 within 6 months. Designed rapid deployment governance process delivering updates within 5 business days. Aligned CX technology roadmap to measurable client and associate KPIs.

Vice President, Technology & Administration at Customers Bank

Managed systems administrators, marketing cloud administration, and development teams. Directed OmniStudio integration for commercial lending transformation. Governed Salesforce Financial Services Cloud architecture and platform delivery standards. Managed vendor relationships and enterprise technology partnerships.

Salesforce CRM Director / Software Developer at OneShare Health

Led Salesforce CRM and software development initiatives supporting sales, e-commerce, customer experience, and operational workflows. Developed a POS dashboard with sales tracking, charts, and reporting features to improve visibility into sales performance. Built and maintained e-commerce platform functionality including checkout workflows, customer-facing features, and 3 PL integrations. Supported logistics workflows such as warehousing, inventory management, shipping, receiving, packing, and returns. Performed unit and end-to-end testing to improve application reliability, reduce bugs, and enhance user experience. Deployed and managed applications across GCP, Azure, and AWS environments. Worked with MongoDB, PostgreSQL, and MySQL to improve data management, performance, and security.

Salesforce CRM Director | Principal Software Developer at OneShare Health

Architected Salesforce org from inception for the company and parent organization. Led migration of legacy CRM customer and sales data into Salesforce during OmniStudio implementation. Managed developers, Salesforce system administration, and QA. Implemented Agile methodology and a Jira governance framework.

Web Developer / Salesforce Administrator at Thryv

Supported Salesforce administration for an enterprise ecosystem serving 1,000+ users, including platform maintenance, user support, configuration, and data quality. Designed Salesforce fulfillment automation using declarative tools to support enterprise revenue operations. Assisted with Salesforce Classic to Lightning migration, platform modernization, and user adoption. Built and improved web application features using Next.js, TypeScript, Redux Toolkit, Chakra UI, Node.js, and MongoDB. Redesigned administrative dashboards with improved UI, reporting views, and data visualization. Refactored React and TypeScript applications to improve code quality, maintainability, and performance. Integrated Contentful CMS and created content models to support efficient content management. Helped modernize legacy applications using React, TypeScript, Material UI, Next.js, and Node.js.

Senior Salesforce Administrator / Senior Manager / Manager at Thryv

Supported the Salesforce ecosystem serving 1,000+ enterprise users. Designed an enterprise fulfillment automation framework using declarative Salesforce tools; it remains the operational backbone supporting revenue operations at enterprise scale. Led the transformation from Salesforce Classic to Lightning. Governed and delivered enterprise platform enhancements.

Military Service Electronics Technician at United States Marine Corps

Diagnosed, repaired, and maintained mission-critical battlefield communication systems in high-pressure combat environments during the Persian Gulf War, ensuring operational readiness and command continuity (Desert Storm Veteran).