Cashifath Mustapha

Dealing with correspondence via telephone, email and letter; recording data in the system; responding to customer requests for updates on applications or requests for the return of documents; ensuring accurate and timely decisions, sorting through incoming documentation and delivering decisions on behalf of the Home Office.

Assisted tenants with support to get the most out of their tenancy; ensured tenancy records are accurate and up-to-date; dealing with complaints and providing solutions that fit each individualised situation; writing detailed reports; monitoring and actioning income emails; replying to client’s emails and calls.

Took ownership of small projects from inception to realisation; built concept scheme design from clients brief; prepared documentation with spreadsheets to keep an organised workflow; created visualisations for realisation stage and presentation.