Client-focused marketing and account management professional with experience running social media campaigns, managing client accounts, and coordinating operations in fast-paced environments.

About

Client-focused marketing and account management professional with experience running social media campaigns, managing client accounts, and coordinating operations in fast-paced environments. BCIT-certified in Basics of Marketing, with a track record of building strong client relationships and delivering consistent, high-quality service.

Known for balancing campaign execution with responsive client communication, supporting day-to-day operations, and solving problems independently while staying organized. Experienced across customer service, account management, and guest/property operations, with proficiency in Excel and strong attention to detail.

  • 4 years' experience
  • Joined July 2026

Industry experience

  • Travel & Hospitality
  • Media & Entertainment
  • Retail
  • Professional Services

Work experience· 4 roles

Operations Coordinator · Fernie Lodging CoDec 2024 – Aug 2025 · 9 mos

Served as primary point of contact for property owners and guests, managing day-to-day operations across a portfolio of privately owned vacation rentals. Coordinated with housekeeping, maintenance teams, and third-party vendors to uphold service standards and operational efficiency. Built and maintained strong client relationships through consistent, responsive communication.

Parts Associate · Traveland RVDec 2023 – Nov 2024 · 1 yr

Advised customers on parts selection and ordering for RV repairs and upgrades, driving product recommendations and sales. Maintained organized inventory of parts and accessories to support smooth store operations. Delivered consistently high customer satisfaction through knowledgeable, attentive service.

Server Supervisor · Lucky TacoMay 2021 – Aug 2023 · 2 yrs 4 mos

Delivered exemplary customer service while maintaining thorough menu and product knowledge. Supported management with end-of-day cashout and till reconciliation, daily sales reporting, and closing procedures.

Account Manager · Good Monday CreativeAug 2020 – Jul 2023 · 3 yrs

Education

Basics of Marketing · BCIT2030 – 2026

Certifications and awards

Basics of Marketing — BCIT2030 – 2026

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