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Practical knowledge of data processing needs and trade-off. Advanced level of Italian (C2) and English (C1). Strong analytical & communication skills, attention to details, and a commitment to excellence. Capable of working with minimal direction, focusing on meeting business metrics and goals, SLA, and quality targets. Well organized, able to work under pressure. Experienced in customer support and oriented on client’s needs.…Practical knowledge of data processing needs and trade-off. Advanced level of Italian (C2) and English (C1). Strong analytical & communication skills, attention to details, and a commitment to excellence. Capable of working with minimal direction, focusing on meeting business metrics and goals, SLA, and quality targets. Well organized, able to work under pressure. Experienced in customer support and oriented on client’s needs.

Catalina Conteanu

Data Annotator, Audio Transcriber, Data Scientist, +4

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Practical knowledge of data processing needs and trade-off. Advanced level of Italian (C2) and English (C1). Strong analytical & communication skills, attention to details, and a commitment to excellence. Capable of working with minimal direction, focusing on meeting business metrics and goals, SLA, and quality targets. Well organized, able to work under pressure. Experienced in customer support and oriented on client’s needs.…Practical knowledge of data processing needs and trade-off. Advanced level of Italian (C2) and English (C1). Strong analytical & communication skills, attention to details, and a commitment to excellence. Capable of working with minimal direction, focusing on meeting business metrics and goals, SLA, and quality targets. Well organized, able to work under pressure. Experienced in customer support and oriented on client’s needs.

Available to hire

Practical knowledge of data processing needs and trade-off. Advanced level of Italian (C2) and English (C1).
Strong analytical & communication skills, attention to details, and a commitment to excellence.
Capable of working with minimal direction, focusing on meeting business metrics and goals, SLA, and quality targets. Well organized, able to work under pressure. Experienced in customer support and oriented on client’s needs.

Skills

Experience Level

Expert

Expert

Beginner

Beginner

Beginner

Beginner

Language

Italian

Fluent

English

Fluent

Spanish; Castilian

Advanced

Romanian, Moldavian, Moldovan

Fluent

Work Experience

Team Leader – Expert AI Trainer (Romanian Language Specialist) at iMerit Technology

February 1, 2025 - January 1, 2026

Led a high-performing team on a large-scale AI learning project; provided transcreation of procedures/guidelines; delivered structured training and coaching; monitored performance via qualitative reviews and productivity metrics; managed administrative tasks including resource planning and documentation; ensured compliance with company policies and fostered a collaborative culture; performed data annotation/ labeling of texts.

Customer Care Advisor with Italian & English (Technical Support Level 1) at TELUS Digital

June 1, 2025 - December 1, 2025

Provided support to Italian-speaking clients; communicated product/service information and troubleshooted issues; resolved inquiries efficiently; employed structured troubleshooting to handle complex technical issues; supported iOS and macOS systems.

Data Associate, Machine Learning Specialist with Italian at Alexa Data Services - Amazon Romania

May 1, 2018 - January 1, 2025

Performed foundational labeling tasks for ML data, including dialogue evaluation for speech/text/video data; contributed to ML data workflows by generating accurate responses, ranking, and annotating images/videos; analyzed large-scale datasets; supported ground-truth data collection and team mentoring.

Translator at SC Prolingua SRL Translation agency

January 1, 2016 - January 1, 2018

Translated documents between Italian and Romanian (and vice versa) in fields such as insurance, legal, automotive.

Vendor Management Specialist & Help Desk Operator at EMIROM SRL on behalf of SAIPEM S.P.A.

November 1, 2008 - June 1, 2016

Managed supplier qualification processes, analyzed vendor questionnaires, and prepared for RFIs/RFPs/RFQs/POs using SAP ERP and Procurement Web Services; analyzed vendor financial data; coordinated with client teams and auditors; performed vendor registration and SAP roll-out activities; provided multilingual vendor support; contributed to risk analysis.

Call Center Agent with Italian at GRS SRL

May 1, 2007 - September 1, 2008

Outbound calls for Pagine Bianche; provided product/service information and escalated issues to supervisors.

Call Center Agent with Italian at XL WORLD SRL

June 1, 2006 - May 1, 2007

Outbound calls for Fastweb, Enel; sold products and processed customer orders; provided product/service information and escalated issues as appropriate.

Volunteer at RENASTEREA BOTOSANEANA ASSOCIATION

June 1, 2003 - September 1, 2006

Contributed to European integration through multicultural projects; assisted local youth, including those from rural communities; participated in the project 'Youth collaboration', Tenerife.