Catalina Conteanu

Available to hire

Practical knowledge of data processing needs and trade-off. Advanced level of Italian (C2) and English (C1).

About

Practical knowledge of data processing needs and trade-off. Advanced level of Italian (C2) and English (C1).
Strong analytical & communication skills, attention to details, and a commitment to excellence.
Capable of working with minimal direction, focusing on meeting business metrics and goals, SLA, and quality targets. Well organized, able to work under pressure. Experienced in customer support and oriented on client’s needs.

  • 22 years' experience
  • Joined February 2026

Languages

  • ItalianFluent
  • EnglishFluent
  • Spanish; CastilianAdvanced
  • Romanian, Moldavian, MoldovanFluent

Industry experience

  • Computers & Electronics
  • Software & Internet
  • Professional Services
  • Energy & Utilities
  • Telecommunications

More experts in Bucharest, Romania

Work experience· 8 roles

Customer Care Advisor with Italian & English (Technical Support Level 1) · TELUS DigitalJun 2025 – Dec 2025 · 7 mos

Provided support to Italian-speaking clients; communicated product/service information and troubleshooted issues; resolved inquiries efficiently; employed structured troubleshooting to handle complex technical issues; supported iOS and macOS systems.

Team Leader – Expert AI Trainer (Romanian Language Specialist) · iMerit TechnologyFeb 2025 – Jan 2026 · 1 yr

Led a high-performing team on a large-scale AI learning project; provided transcreation of procedures/guidelines; delivered structured training and coaching; monitored performance via qualitative reviews and productivity metrics; managed administrative tasks including resource planning and documentation; ensured compliance with company policies and fostered a collaborative culture; performed data annotation/ labeling of texts.

Data Associate, Machine Learning Specialist with Italian · Alexa Data Services - Amazon RomaniaMay 2018 – Jan 2025 · 6 yrs 9 mos

Performed foundational labeling tasks for ML data, including dialogue evaluation for speech/text/video data; contributed to ML data workflows by generating accurate responses, ranking, and annotating images/videos; analyzed large-scale datasets; supported ground-truth data collection and team mentoring.

Translator · SC Prolingua SRL Translation agencyJan 2016 – Jan 2018 · 2 yrs 1 mo
Vendor Management Specialist & Help Desk Operator · EMIROM SRL on behalf of SAIPEM S.P.A.Nov 2008 – Jun 2016 · 7 yrs 8 mos
Call Center Agent with Italian · GRS SRLMay 2007 – Sep 2008 · 1 yr 5 mos
Call Center Agent with Italian · XL WORLD SRLJun 2006 – May 2007 · 1 yr
Volunteer · RENASTEREA BOTOSANEANA ASSOCIATIONJun 2003 – Sep 2006 · 3 yrs 4 mos

Education

Bachelor degree in Italian/Spanish Translation · Alexandru Ioan Cuza University, Iași2004 – 2008
Baccalaureate diploma in Computer Science & Mathematics · National College Mihai Eminescu, Botosani2000 – 2004

Certifications and awards· 6

IT Help Desk for Beginners2030 – 2026
Salesforce Essential Training2030 – 2026
Learning SAP MM (Materials Management)2030 – 2026
Learning SAP S/4HANA Essential training2030 – 2026

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