CATRIN RICHARDS
I’m an enthusiastic and dependable communicator with over five years of experience in fast paced hospitality and retail settings.
About
I’m an enthusiastic and dependable communicator with over five years of experience in fast paced hospitality and retail settings. Throughout my career I’ve developed strong interpersonal skills, handled high-pressure situations with confidence, and taken on leadership responsibilities that required clear professional communication. Alongside this, I’ve worked as a children’s entertainer, creating fun and engaging experiences and building a natural ability to connect with young audiences. I also volunteered during sixth form in Llangrannog, helping to look after groups of children aged 11–13 an experience that strengthened my responsibility, patience and teamwork. I’ve had on-camera and voiceover experience since the age of eight, working on commercials and projects that gave me a strong foundation in presenting and engaging an audience. Fluent in both Welsh and English, I bring adaptability and confidence to new challenges.
- 8 years' experience
- Joined January 2026
Languages
- WelshFluent
- EnglishFluent
Industry experience
- Travel & Hospitality
- Retail
- Education
More experts in Cardiff, United Kingdom
Work experience· 5 roles
Prepare and serve a variety of hot and cold beverages to a consistently high standard. Provide friendly and professional service, handling customer queries and complaints efficiently. Maintain cleanliness and hygiene across food prep and seating areas. Promote daily specials and new products to enhance customer engagement and drive sales. Support team operations during peak times and contribute to smooth opening and closing routines.
Led shift teams to ensure smooth daily operations and high levels of customer satisfaction. Delivered hands-on training to new staff in barista skills, store procedures, and health & safety. Monitored inventory, placed stock orders, and reduced waste through proactive stock control. Balanced tills, conducted end-of-day financial reports, and handled customer service escalations. Supported the achievement of store sales targets through motivation and performance management.
Picked and packed online customer orders with accuracy and speed under strict time constraints. Ensured all substitutions were suitable and communicated changes clearly to customers. Maintained high attention to detail and followed safety guidelines during pandemic operations.
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