Omar Caleb Hernandez

Manage daily administrative operations, including scheduling, records, internal communications reporting, documentation, workflow coordination, and operational assistance using digital tools. Serve as the primary point of contact for staff, volunteers, and community members. Organize databases and files to improve efficiency and accuracy. Provide oversight of digital media and presentation support.

Provided customer-focused sales solutions for mobile devices, wireless services, and technology products. Educated customers on software features, mobile technology, and digital tools to improve satisfaction and confidence. Built strong client relationships through clear communication and effective problem-solving. Consistently supported sales performance goals while maintaining a positive customer experience.

Supervised front-end retail operations and supported daily team performance. Trained employees on POS systems, customer service standards, and operational procedures. Assisted with scheduling, issue resolution, and workflow organization. Maintained efficient operations through leadership, organization, and attention to detail.