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I am a highly dependable and organized IT professional with over four years of experience in technical support, IT administration, and user training. I am committed to delivering reliable service, maintaining inventory, backups, and ensuring systems run smoothly.\n\nI thrive in fast-paced environments, enjoy collaborating with colleagues and clients, and have a proven track record of diagnosing and resolving hardware, software, and network issues while documenting processes.…I am a highly dependable and organized IT professional with over four years of experience in technical support, IT administration, and user training. I am committed to delivering reliable service, maintaining inventory, backups, and ensuring systems run smoothly.\n\nI thrive in fast-paced environments, enjoy collaborating with colleagues and clients, and have a proven track record of diagnosing and resolving hardware, software, and network issues while documenting processes.

Charles Bwalya

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I am a highly dependable and organized IT professional with over four years of experience in technical support, IT administration, and user training. I am committed to delivering reliable service, maintaining inventory, backups, and ensuring systems run smoothly.\n\nI thrive in fast-paced environments, enjoy collaborating with colleagues and clients, and have a proven track record of diagnosing and resolving hardware, software, and network issues while documenting processes.…I am a highly dependable and organized IT professional with over four years of experience in technical support, IT administration, and user training. I am committed to delivering reliable service, maintaining inventory, backups, and ensuring systems run smoothly.\n\nI thrive in fast-paced environments, enjoy collaborating with colleagues and clients, and have a proven track record of diagnosing and resolving hardware, software, and network issues while documenting processes.

Available to hire

I am a highly dependable and organized IT professional with over four years of experience in technical support, IT administration, and user training. I am committed to delivering reliable service, maintaining inventory, backups, and ensuring systems run smoothly.\n\nI thrive in fast-paced environments, enjoy collaborating with colleagues and clients, and have a proven track record of diagnosing and resolving hardware, software, and network issues while documenting processes.

Skills

Microsoft Office

Active Directory

MySQL

Experience Level

Microsoft Office

Expert

Active Directory

Expert

MySQL

Intermediate

Language

English

Fluent

Work Experience

Technical Support Officer at Electoral Commission of Zambia (ECZ)

September 1, 2020 - January 1, 2021

Training of voter registration officers on the correct use of the voter registration kits; Install and troubleshoot approved software on laptop; Taking daily incremental backups of kit databases and weekly full backups for sending to head office; Keeping up to date inventory of all IT equipment under my care; Updating of softwares provided by the commission; Allocating of laptops to users as per demand; exporting data to the server from computers being used remotely; Database querying and management in any RDBMS, e.g. SQL Server, MySQL, Postgres, Oracle; Administer new user IDs and maintain existing access.

IT Support Engineer at Airtel Zambia

April 9, 2017 - June 30, 2018

Install, configure, maintain, monitor, and troubleshoot routers, switches for branch networks; Administering Users using Active Directory; Office365 support; Supporting walk in users as well as those in remote sites through remote access tools etc on day to day IT related challenges; Oracle based application configuration and support; IT asset inventory management; Printer and IP phone Server maintenance and administration; Setting up video conferencing equipment, projectors etc; Report writing and documentation.

ICT Support Technician at COMSANET TECHNOLOGIES

June 1, 2015 - December 31, 2016

Oversee network; Ensure data is backed up on a regular basis; Overseeing computer security and anti-virus updates etc; Carrying out computer "housekeeping" tasks; Providing IT support to computer users within the office; Troubleshooting; Installation of new software and hardware; Inducting new staff on IT systems.

Data Entry Clerk at COMPSOURCE INTERNATIONAL LIMITED

March 1, 2015 - September 1, 2017

Transfer data from paper formats into computer files or database systems; Retrieve data from the database or electronic files as requested; Participate in data collection; Retrieval of client’s files; Conduct data collection and consolidation including weekly and quarterly reporting; Basic analytical skills in excel or other recommended applications; Ensure quality of collected data; Verify data by comparing it to source documents; Sort and organize paperwork after entering data to ensure it is not lost; Undertake inventory Management and other duties as assigned by Management; Maintain confidentiality of information entered.