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Customer service and client relations professional experienced in supporting customers, communicating with international clients, sourcing prospective clients, and managing online inquiries. Brings a practical IT background, strong communication skills, adaptability, and the ability to work independently in remote environments. Experienced in freelance gaming-service client relations, including requirements gathering, scheduling, deadline management, and consistent service delivery. Also has high-volume customer support experience handling live chat inquiries and outbound follow-ups while meeting strict performance targets.…Customer service and client relations professional experienced in supporting customers, communicating with international clients, sourcing prospective clients, and managing online inquiries. Brings a practical IT background, strong communication skills, adaptability, and the ability to work independently in remote environments. Experienced in freelance gaming-service client relations, including requirements gathering, scheduling, deadline management, and consistent service delivery. Also has high-volume customer support experience handling live chat inquiries and outbound follow-ups while meeting strict performance targets.

Charles Matthew Tejada

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Customer service and client relations professional experienced in supporting customers, communicating with international clients, sourcing prospective clients, and managing online inquiries. Brings a practical IT background, strong communication skills, adaptability, and the ability to work independently in remote environments. Experienced in freelance gaming-service client relations, including requirements gathering, scheduling, deadline management, and consistent service delivery. Also has high-volume customer support experience handling live chat inquiries and outbound follow-ups while meeting strict performance targets.…Customer service and client relations professional experienced in supporting customers, communicating with international clients, sourcing prospective clients, and managing online inquiries. Brings a practical IT background, strong communication skills, adaptability, and the ability to work independently in remote environments. Experienced in freelance gaming-service client relations, including requirements gathering, scheduling, deadline management, and consistent service delivery. Also has high-volume customer support experience handling live chat inquiries and outbound follow-ups while meeting strict performance targets.

Available to hire

Customer service and client relations professional experienced in supporting customers, communicating with international clients, sourcing prospective clients, and managing online inquiries. Brings a practical IT background, strong communication skills, adaptability, and the ability to work independently in remote environments.

Experienced in freelance gaming-service client relations, including requirements gathering, scheduling, deadline management, and consistent service delivery. Also has high-volume customer support experience handling live chat inquiries and outbound follow-ups while meeting strict performance targets.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Language

English

Advanced

Work Experience

Customer Service Representative (DoorDash - Alorica Philippines) at Alorica Philippines

October 1, 2022 - November 30, 2023

Handled high-volume customer inquiries through live chat while meeting strict performance and response-time targets. Conducted outbound calls to follow up on customer cases, verify information, and resolve outstanding issues. Managed multiple chat conversations simultaneously while maintaining an average resolution time of about three minutes per interaction and consistently met or exceeded performance metrics.

Business Development & Client Relations Specialist at Remote / Freelance

January 1, 2020 - Present

Identified and researched prospective clients through freelance marketplaces and online channels. Responded to inquiries and communicated with prospects via email and messaging platforms. Presented services clearly, understood client requirements, coordinated follow-ups, and supported lead generation, proposal communication, and relationship building.

Freelance Client Relations & Gaming Specialist at International Freelance Clients

January 1, 2019 - Present

Provided paid gaming and rank-boosting services primarily for overseas clients. Managed direct client communication, collected requirements, handled scheduling and deadlines, and ensured service expectations were met. Built repeat-client relationships through reliable communication and consistent delivery.

Computer Shop Attendant / IT Support Assistant at Computer Shop

January 1, 2014 - June 30, 2023

Assisted customers with computer use and basic troubleshooting, including software and connectivity concerns. Processed customer transactions, monitored daily shop activity, and maintained an organized service environment. Provided patient, practical assistance to customers with different levels of computer familiarity and strengthened customer-service and problem-solving skills.