CHARMAINE A. DAVID

Oversee day-to-day creator and content operations to ensure creators, projects, and deliverables progress according to requirements and timelines. Manage final creator selection and match creators with briefs based on content needs and creator fit. Review creative output and evaluate content performance to guide creator selection, content direction, and revisions. Conduct quality control of raw footage against creative, technical, and brief requirements before submission. Decide and direct revisions to ensure delivered content aligns with project expectations. Coordinate with strategists on assignments, requirements, feedback, revisions, and escalations; handle escalations involving creator concerns, content quality, and operational issues. Identify workflow improvements to streamline creator management and content operations.

Support day-to-day client operations by coordinating requests, tracking requirements, and ensuring timely follow-up on outstanding items. Communicate directly with clients regarding requirements, confirmations, requests, and operational concerns. Create and maintain Jira tickets to document and track project tasks, issues, and requests. Prepare and update client requests in tracking tools to support capacity planning, workload monitoring, and task prioritization. Review and analyze client-provided data and logs for accuracy and completeness, and facilitate customer change requests from initial request through follow-up. Coordinate with analysts and internal teams to review assigned tasks, resolve issues, and ensure requests are processed appropriately. Perform detailed testing and validation of rates and system functionality, including regression requirements, and conduct peer-to-peer testing. Act as implementation specialist for key clients, providing ongoing support and coordinating

Designed marketing collateral such as posters, brochures, flyers, banners, and booth designs while ensuring brand consistency. Conducted video editing for promotional videos to improve product visibility and engagement. Managed social media accounts and online stores, including content creation and handling customer inquiries across platforms (Facebook, Twitter, Instagram, Pinterest) and websites. Processed online orders from Lazada and Shopee, ensuring timely fulfillment and customer satisfaction. Conducted marketing research, including competitor analysis, to support strategic decision-making. Coordinated with suppliers for timely delivery and quality of materials.