Hi, I’m Charmaine Lam, a senior marketing leader with 10+ years of experience across DTC retail, mobility tech, and fintech. I specialize in regional campaign strategy, customer lifecycle marketing, and CRM-led growth across SEA, APAC, LATAM, and EMEA. I’ve delivered measurable business outcomes by building scalable, multi-channel programs and cross-functional collaboration with product, sales, and operations to accelerate growth. I’ve driven remarkable results such as a 13.46x ROI on VT Markets’ highest-performing campaign, a Lunar New Year activation achieving 3.75x higher participation, 50% MAU growth at Ryde, and 25% YoY ecommerce growth at Petite Bateau. I thrive on turning data into actionable plans, mentoring cross-functional teams, and delivering cohesive customer experiences across digital and offline channels.

Charmaine Lam

Hi, I’m Charmaine Lam, a senior marketing leader with 10+ years of experience across DTC retail, mobility tech, and fintech. I specialize in regional campaign strategy, customer lifecycle marketing, and CRM-led growth across SEA, APAC, LATAM, and EMEA. I’ve delivered measurable business outcomes by building scalable, multi-channel programs and cross-functional collaboration with product, sales, and operations to accelerate growth. I’ve driven remarkable results such as a 13.46x ROI on VT Markets’ highest-performing campaign, a Lunar New Year activation achieving 3.75x higher participation, 50% MAU growth at Ryde, and 25% YoY ecommerce growth at Petite Bateau. I thrive on turning data into actionable plans, mentoring cross-functional teams, and delivering cohesive customer experiences across digital and offline channels.

Available to hire

Hi, I’m Charmaine Lam, a senior marketing leader with 10+ years of experience across DTC retail, mobility tech, and fintech. I specialize in regional campaign strategy, customer lifecycle marketing, and CRM-led growth across SEA, APAC, LATAM, and EMEA. I’ve delivered measurable business outcomes by building scalable, multi-channel programs and cross-functional collaboration with product, sales, and operations to accelerate growth.

I’ve driven remarkable results such as a 13.46x ROI on VT Markets’ highest-performing campaign, a Lunar New Year activation achieving 3.75x higher participation, 50% MAU growth at Ryde, and 25% YoY ecommerce growth at Petite Bateau. I thrive on turning data into actionable plans, mentoring cross-functional teams, and delivering cohesive customer experiences across digital and offline channels.

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Language

English
Fluent

Work Experience

Global Marketing Campaign Manager at VT Markets Global Multi-Asset Brokerage
August 1, 2025 - May 1, 2026
Led global promotions strategy across SEA, LATAM, EMEA, and APAC, reporting to Global Marketing Lead. Built a two-person team; delivered Lunar New Year 2026 activation that outperformed the prior record by 3.75x in participation and 13.46x in ROI. Designed end-to-end full-funnel campaigns spanning acquisition, activation, and retention; defined KPIs (First-Time Traders, Net Deposit, trading volume, ROI uplift) and aligned with Country Managers across EMEA, LATAM, SEA, and APAC; secured CEO-level sign-off on program frameworks; collaborated with BI, Risk, Product, and Country Managers to ensure compliance.
Assistant Marketing Manager at Ryde Technologies Pte Ltd
September 1, 2024 - August 1, 2025
Grew monthly active users by 50% and transactions by 35.6% through integrated multi-channel campaigns spanning digital, social, SEM, and CRM automation. Reduced driver acquisition costs by 50% while expanding the driver base by 12.9%, achieved via data-driven channel optimization, A/B testing, and targeted campaign strategies. Scaled the Ryde+ paid subscription program using Braze journey mapping and customer segmentation to maximize LTV. Built and managed marketing analytics framework and budgets; led a team of 4, collaborating cross-functionally with product, operations, and customer service to deliver cohesive experiences.
Senior Marketing Executive (promoted from Marketing Executive) at Petit Bateau - Kids Designers Club Pte Ltd (Li & Fung Subsidary)
September 1, 2014 - September 1, 2023
Owned end-to-end integrated retail marketing across seasonal brand campaigns, ATL/BTL planning, in-store activations, POSM design, and digital performance for a premium children’s wear label. Independently built and launched a Shopify e-commerce store from scratch (no agency/developer), reducing platform costs by 80% and achieving 25% YoY sales growth. Doubled customer retention by implementing a new CRM platform and redesigning lifecycle marketing flows across acquisition, engagement, and reactivation. Built brand visibility through partnerships, and collaborated with Merch and HR on inventory planning to ensure seamless in-store execution during peak trading periods.

Education

Bachelor of Business Studies (Digital Business) — 1st Class Honours at University College Dublin
January 11, 2030 - January 1, 2022
Diploma in Aviation Management & Services at Temasek Polytechnic
January 11, 2030 - January 1, 2014

Qualifications

HubSpot Academy: Inbound Sales Certification
January 1, 2026 - June 23, 2026
LinkedIn Sales Navigator Certification
January 1, 2026 - June 23, 2026
London Business School: Mastering Digital Marketing in an AI World
January 1, 2025 - June 23, 2026
Braze Certified Practitioner
January 1, 2024 - June 23, 2026
ICDL Data Analytics & Management Spreadsheets
January 1, 2022 - June 23, 2026

Industry Experience

Retail, Software & Internet, Financial Services, Media & Entertainment, Professional Services