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I am an independent woman who strives to broaden my career path. I work hard for the things I want. I am punctual and driven to make a success out of my life. I have experience in customer service and back office roles, where I manage customer accounts, handle complaints, and assist with technical troubleshooting. I am always eager to learn and improve my skills. I also have written since I've been in high school where I was part of the Literature Society.…I am an independent woman who strives to broaden my career path. I work hard for the things I want. I am punctual and driven to make a success out of my life. I have experience in customer service and back office roles, where I manage customer accounts, handle complaints, and assist with technical troubleshooting. I am always eager to learn and improve my skills. I also have written since I've been in high school where I was part of the Literature Society.

CHAVON MALGAS

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I am an independent woman who strives to broaden my career path. I work hard for the things I want. I am punctual and driven to make a success out of my life. I have experience in customer service and back office roles, where I manage customer accounts, handle complaints, and assist with technical troubleshooting. I am always eager to learn and improve my skills. I also have written since I've been in high school where I was part of the Literature Society.…I am an independent woman who strives to broaden my career path. I work hard for the things I want. I am punctual and driven to make a success out of my life. I have experience in customer service and back office roles, where I manage customer accounts, handle complaints, and assist with technical troubleshooting. I am always eager to learn and improve my skills. I also have written since I've been in high school where I was part of the Literature Society.

Available to hire

I am an independent woman who strives to broaden my career path. I work hard for the things I want. I am punctual and driven to make a success out of my life.

I have experience in customer service and back office roles, where I manage customer accounts, handle complaints, and assist with technical troubleshooting. I am always eager to learn and improve my skills.

I also have written since I’ve been in high school where I was part of the Literature Society.

Skills

Microsoft Office

Salesforce

Experience Level

Microsoft Office

Intermediate

Salesforce

Intermediate

Work Experience

Customer Service Representative at Capita SA

September 1, 2023 - July 21, 2025

Managed customer accounts, handled complaints, assisted with billing enquiries and refunds, booked appointments, completed sales, troubleshot technical devices, handled administrative emails for North-American customers, took payments for bookings, de-escalated customer complaints, mediated between customers and transport providers, completed refunds and cancellations, and retained customers. Also worked tickets and cases, liaised with customer service representatives and sales executives, followed escalation processes, and posted jobs online via software systems. Experienced with Salesforce.

Back Office Specialist at Mango5

March 1, 2024 - Present