Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m a UX/Product Designer who thrives on making complexity usable. With 4+ years in UX and Product design and a background in policy and operations, I bring a rare blend of analytical rigour and creative problem-solving. I’ve transformed data-heavy systems – ranging from moderation interfaces to localization routing tools and regulatory reporting dashboards – into intuitive and scalable experiences. I bridge design expertise with operational, business, and compliance insight to craft products that are clear, human, and impactful.…I’m a UX/Product Designer who thrives on making complexity usable. With 4+ years in UX and Product design and a background in policy and operations, I bring a rare blend of analytical rigour and creative problem-solving. I’ve transformed data-heavy systems – ranging from moderation interfaces to localization routing tools and regulatory reporting dashboards – into intuitive and scalable experiences. I bridge design expertise with operational, business, and compliance insight to craft products that are clear, human, and impactful.

Chiara Dametto

Product Designer, UX Designer, UI Designer, +2





I’m a UX/Product Designer who thrives on making complexity usable. With 4+ years in UX and Product design and a background in policy and operations, I bring a rare blend of analytical rigour and creative problem-solving. I’ve transformed data-heavy systems – ranging from moderation interfaces to localization routing tools and regulatory reporting dashboards – into intuitive and scalable experiences. I bridge design expertise with operational, business, and compliance insight to craft products that are clear, human, and impactful.…I’m a UX/Product Designer who thrives on making complexity usable. With 4+ years in UX and Product design and a background in policy and operations, I bring a rare blend of analytical rigour and creative problem-solving. I’ve transformed data-heavy systems – ranging from moderation interfaces to localization routing tools and regulatory reporting dashboards – into intuitive and scalable experiences. I bridge design expertise with operational, business, and compliance insight to craft products that are clear, human, and impactful.

Available to hire

I’m a UX/Product Designer who thrives on making complexity usable. With 4+ years in UX and Product design and a background in policy and operations, I bring a rare blend of analytical rigour and creative problem-solving.

I’ve transformed data-heavy systems – ranging from moderation interfaces to localization routing tools and regulatory reporting dashboards – into intuitive and scalable experiences. I bridge design expertise with operational, business, and compliance insight to craft products that are clear, human, and impactful.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Beginner

Beginner

Beginner

Beginner

Language

Italian

Fluent

English

Advanced

Dutch

Beginner

Work Experience

Remote Freelance UX/UI Designer at Verto

December 31, 2022 - December 31, 2022

Led redesign of an open-source collaboration tool, improving branding and UX; achieved front-page recognition on Hacker News. Coordinated with distributed dev community to integrate design changes.

Policies & Design Processes Specialist at Booking.com

January 1, 2021 - January 1, 2021

Launched a global Accreditation Program available to 16,000+ colleagues. Achieved 100% SLA compliance in managing EU user appeals under DSA. Created guidelines, training materials, and workflows to support platform adoption. Trained and coached 50+ moderators, improving consistency and quality.

UX/Product Designer at Booking.com

January 1, 2021 - November 25, 2025

Moderation Tool: Redesigned navigation, data tables, and workflows, reducing errors and improving efficiency. Localization Routing Tool: Created a self-service routing UI with drag-and-drop and validation, enabling ops teams to manage rules independently and improve satisfaction. Content Moderators Knowledge Base: Restructured navigation and search flows, improving accuracy and onboarding for 60+ moderators. Instructional Design & Training – Developed instructional design skills by creating a comprehensive training program for a newly launched internal tool. Designed learning content, interactive walkthroughs, and user guides based on adult learning principles. Transparency Report: designed the first DSA-compliant report, simplifying regulatory data Customer-facing Guidelines: Restructured navigation and content, improving discoverability and reducing reporting errors. Collaborated daily with PMs, engineers, and analysts on discovery, prototyping, and usability testing. Contributed components to the design system, ensuring scalability and consistency.

Guest Experience Coordinator at NH Hotels

January 1, 2015 - January 1, 2015

Collected and analyzed guest feedback to improve journeys and services. Coordinated campaigns that increased direct bookings.