I am Chris Cotton, a seasoned product and UX designer with over 15 years of experience across diverse industries including government, payments, retail, and education. I specialize in leading design teams, mentoring young designers, and driving strategic product development using human-centered design principles. I am passionate about creating intuitive, user-friendly interfaces that meet stakeholder and user needs. Currently based in Bangalow, Australia, I have worked with respected organizations such as Australian Payments Plus, Woolworths, Ogilvy, and various government agencies. My expertise covers rapid prototyping, user research, roadmap development, service design, and design mentoring. I am particularly keen to move back to hands-on product design where I feel my skills can have the greatest impact.…

Chris Cotton

I am Chris Cotton, a seasoned product and UX designer with over 15 years of experience across diverse industries including government, payments, retail, and education. I specialize in leading design teams, mentoring young designers, and driving strategic product development using human-centered design principles. I am passionate about creating intuitive, user-friendly interfaces that meet stakeholder and user needs. Currently based in Bangalow, Australia, I have worked with respected organizations such as Australian Payments Plus, Woolworths, Ogilvy, and various government agencies. My expertise covers rapid prototyping, user research, roadmap development, service design, and design mentoring. I am particularly keen to move back to hands-on product design where I feel my skills can have the greatest impact.…

Available to hire

I am Chris Cotton, a seasoned product and UX designer with over 15 years of experience across diverse industries including government, payments, retail, and education. I specialize in leading design teams, mentoring young designers, and driving strategic product development using human-centered design principles. I am passionate about creating intuitive, user-friendly interfaces that meet stakeholder and user needs.

Currently based in Bangalow, Australia, I have worked with respected organizations such as Australian Payments Plus, Woolworths, Ogilvy, and various government agencies. My expertise covers rapid prototyping, user research, roadmap development, service design, and design mentoring. I am particularly keen to move back to hands-on product design where I feel my skills can have the greatest impact.

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Skills

Experience Level

App Design
Expert
Figma
Expert
Shopify
Expert
Web Design
Expert
Webflow
Expert
Product Design
Expert
UI
Expert
Branding
Expert

Language

Work Experience

Principal Strategic Product Designer at Australian Payments Plus
October 1, 2023 - Present
Leading a top-secret payments product project since October 2023, working closely with the Director and Head of Product. Responsibilities include CVP development, consumer analysis, usability testing, choice modelling, design mentoring, artifact development, and roadmap creation encompassing GTM and brand strategy. Mentoring young designers on human-centered design principles and managing various product backlogs and sprints.
UX + Product + Service Design Consultant, Leader and Mentor at Chris Cotton UX (Independent Consultant)
September 30, 2023 - August 18, 2025
From 2019 to 2023, led and mentored design projects across various clients including NSW government, JCDecaux, Australian Parliament House, FSANZ, Queensland Museum, Victorian Comprehensive Cancer Centre, Digital Health Agency, NSW Planning Agency, Core Logic, and others. Responsibilities involved user research, IA audits, wireframing, prototyping, testing, team recruitment and mentoring, and UX strategy and delivery for SaaS, intranets, ecommerce, community apps, and government websites.
UX Lead + Product Marketing Manager at Storekat
December 31, 2019 - August 18, 2025
Led product design and marketing for a startup warehouse space platform similar to Airbnb. Duties included research, design, development sprint management, user acceptance testing, backlog shipping, strategic roadmap planning, and recruiting development teams. Platform was sold in 2022.
UX Designer at Sony Music London
December 31, 2013 - August 18, 2025
Created games, designs, and websites for major UK music artists such as Robbie Williams and Susan Boyle over a 4-year period. Delivered creative digital assets and UX solutions tailored to music industry needs.
Lead UX + Product Designer at Australia Post
December 31, 2017 - August 18, 2025
Led teams and projects improving parcel tracking dashboards and designing customer community websites integrated with Salesforce, enhancing user experience and engagement for Australia Post services. Delivered three key workstreams in Melbourne across 2017.

Education

Bachelor of Design at Griffith University
February 1, 2000 - November 21, 2004
Digital, Advertising, Graphic, Brand
Bachelor of Design at Griffith University
January 1, 2001 - January 1, 2005

Qualifications

Add your qualifications or awards here.

Industry Experience

Government, Computers & Electronics, Telecommunications, Energy & Utilities, Financial Services, Retail, Education, Media & Entertainment, Healthcare, Software & Internet, Transportation & Logistics, Consumer Goods
    uniE621 KFC ecommerce
    As part of Ogivly group, I redesigned and improve the checkout flows for the KFC home order delivery ecommerce website. Working closely with the business analyst at KFC we worked through the complexity of ordering variations, creating a design and layout system to easily include the huge array of ordering options available. designer…
    uniE621 Australia Post Parcel Tracking
    One of many projects completed for Australia Post, was to improve the parcel tracking dashboard to enhance product cross pollination from within the Australia Post product and service landscape. User flows for all steps were designed & prototyped in rapid prototype sprint lasting a few days, then presented back core experience leadership team, to see if enhancement and favourable ideas could ben found. designer…
    uniE621 NSW Rural Fire Service Fire prediction app for Firefighters
    As part of Kablamo, I mentored a team to bring the NSW RFS predictive fire management tooling to life. Working in daily sprints we reconfigured elements of the layout and tooling to best serve the operating environments of both field use and RFS headquarters, to ensure even with limited realestate the platform was simple and easy to use. designer…
    uniE621 Daikin Home Hub AirConditioning Controls
    Daikin asked me to help them with new touch screen controls. We developed three prototypes from which one was taken into testing and release. Introducing AirHub. They wanted to move from the classic button style remote control to a touchscreen interactive device. Breaking away from a manual button interface meant we could implement new ways of setting rooms and climate settings for those rooms. designer…