Chris Counsell

Directed enterprise-wide systems integration and modernization projects, achieving 100% separation from legacy systems by the EOFY deadline. Led cross-functional stakeholder engagement across business units, vendors, and executive leadership; facilitated workshops to drive consensus on vendor selection. Delivered Cyber Security updates, redeveloped APIs, and updated authentication to digital workspace and mobile applications. Delivered a new Enterprise Risk Management (ERM) system, eliminating dependency on outdated infrastructure and enhancing operational efficiency. Oversaw RFP and vendor selection, project timelines, and sprint plans using Agile tools, ensuring timely launches and effective risk mitigation. Coordinated with technical and non-technical stakeholders to monitor dependencies and unblock issues, maintaining clear communication and ownership throughout the project lifecycle.

Led Agile delivery of the vendor SaaS GoBiz NZ web application, automating financial information collection via APIs from ASPs for credit origination/applications. Managed change management and release implementation for major product launches, ensuring smooth handover to BAU teams and alignment with business priorities. Oversaw financial forecasting, governance, and security protocols, optimizing resources to meet deadlines. Planned API governance processes and positioned as an enabler for SAFe squads, managing internal/external dependencies and stakeholder relationships with Jira/Confluence dashboards to track progress.

Led Agile transformation and delivery of multiple projects for a public sector client, increasing team velocity through DevOps practices and cross-functional planning. Managed development of the Immigration Application Management System (AMS), APIs, and infrastructure, ensuring timely launches and stakeholder alignment. Drove transition to Agile DevOps, facilitated ceremonies, and used Azure DevOps to monitor dependencies and unblock progress. Oversaw governance, financial management, and resource allocation, prioritizing deliverables and communicating clearly in ambiguous environments.