Team management; excellent spoken and written English; customer service; salesmanship; internet troubleshooting; back-office ticket management; public speaking; conferencing facilitation; employee engagement and development.

Customer Support Representative at Teleperformance

February 1, 2015 - October 14, 2025

Feb 2013 – Feb 2015: Travel agency Expedia - Delivered exceptional customer service throughout the vacation planning process; developed customized itineraries; managed inquiries to post-trip follow-up; provided product and service information.

Customer Support Representative at Aegis Global Services

February 1, 2013 - October 14, 2025

April 2012 - February 2013: Supported clients with customer service and back-office tasks; contributed to client initiatives; developed professional communication; problem-solving.

Video Editor / Social Media Manager (Scale Up Solutions) at Scale Up Solutions

October 1, 2025 - October 14, 2025

Editing clients' podcast videos (long form); creating short-form content for social media; designing viral scroll-stopper posts; coordinating with clients and tools; scheduling content; managing daily updates and sessions.

Team Manager at Sykes Asia Inc.

May 1, 2010 - October 14, 2025

Team Management; Microsoft Office Applications; Excellent Spoken and Written English; Excellent Customer Service; Effective Salesmanship; Internet Troubleshooting and Network Connections; Back-office ticket management; Public speaking; Conferencing facilitation; Employee engagement and development

Customer Support Representative at Expedia (Teleperformance)

February 1, 2015 - October 14, 2025

Expedia travel agency: Travel consultant for Hotels, Flights, Activities, Cars, Package Reservations and Promotion Deals. Delivered exceptional customer service throughout the entire vacation planning process from inquiry to post-trip follow-up. Developed customized itineraries to meet diverse client needs and preferences, ensuring memorable vacations.

Video Editor / Social Media Manager / Virtual Assistant at Scale Up Solutions

October 1, 2025 - October 14, 2025

Editing clients' podcast videos (long form). Creating short form content for all social media accounts. Designing viral scroll stopper posts. Administrative tasks such as content scheduling and management. Attending daily update meetings and providing real-time assistance to clients. Scheduling content via automation tools for all social media accounts.

Video Editor, Social Media Management & Virtual Assistant at Scale Up Solutions

October 1, 2025 - October 14, 2025

Editing clients' podcast videos (Long Form) ranging from 45-60 minutes; Creating short form content for clients to post on all their social media accounts; Designing viral-worthy, scroll-stopper posts; Performing administrative tasks such as content scheduling and management; Attending daily update meetings and providing real-time assistance to clients; Scheduling content via automation tools for all social media accounts.

Team Manager at Sykes Asia Inc.

May 1, 2010 - October 14, 2025

Microsoft Office Applications; Excellent spoken and written English; Excellent customer service; Efficient salesmanship; Internet troubleshooting and network connections; Back-office ticket management; Public speaking; Conferencing facilitation; Employee engagement and development.

Customer Service / Travel Support at Aegis Global Services

February 1, 2013 - October 14, 2025

Provided travel-related support and customer service; worked across multiple accounts; contributed to process improvements and customer satisfaction.

Team Manager at Sykes Asia Inc.

May 1, 2010 - October 14, 2025

Excelled Spoken and Written English; Excellent Customer Service; Effective Salesmanship; Internet Troubleshooting and Network Connections; Back-office ticket management; Public speaking; Conferencing Facilitation; Employee engagement and development

Customer Support Representative at Teleperformance (Expedia Travel Agency)

February 1, 2015 - October 14, 2025

Travel consultant for Hotels, Flights, Activities, Cars, Package Reservations and Promotion Deals. Delivered exceptional customer service throughout the entire vacation planning process from inquiry to post-trip follow-up. Developed customized itineraries to meet diverse client needs and preferences, ensuring memorable vacations.

Video Editor, Social Media Manager & Virtual Assistant at Scale Up Solutions

October 1, 2025 - October 14, 2025

Editing clients podcast videos (Long Form) ranging from 45-60 minutes. Creating Short form content for clients to post on all their social media accounts. Designing viral worthy, scroll stopper posts. Administrative tasks requested by clients such as content scheduling and management. Attending daily update meetings and providing real time assistance to clients. Scheduling content via automation tool for all social media accounts.

Remote Support Specialist at AT&T Sykes Asia Inc.

February 1, 2009 - May 1, 2010

Remote support, internet connection troubleshooting, software installations, up-selling and product promotions for AT&T Sykes Asia Inc.

Video Editor, Social Media Management & Virtual Assistant at Aegis Global Services

April 1, 2012 - February 1, 2013

Edited client podcast videos (long-form 45–60 minutes); Created short-form content for posting across clients’ social media accounts; Designed viral posts; Managed administrative tasks including content scheduling and account management; Attended daily update meetings and provided real-time client support. Role concluded following company closure.

Customer Support Representative at Teleperformance

February 1, 2013 - February 1, 2015

Travel Specialist for EXPEDIA travel agency (Travel consultant for Hotels, Flights, Activities, Cars, Package Reservations and Promotion Deals)

Team Lead - Mobilization POC & Subject Matter Expert at Accenture Inc.

March 1, 2015 - April 1, 2025

Delivered customer service, technical support, and sales assistance for Verizon clients; progressed to conference facilitation and SME role on account operations. Managed workforce operations including daily employee allocation, call volume forecasting, resource planning, and scheduling to meet service level agreements. Served as Mobilization POC, managing employee engagement initiatives, team supervision, and capacity planning.

Social Media Manager at Scale Up Solutions

April 1, 2025 - October 1, 2025

Edited client podcast videos (45–60 minutes); Created short-form content for posting across clients’ social media; Designed viral posts; Managed administrative tasks including content scheduling and account management; Attended daily update meetings and provided real-time client support. Role concluded following company closure.

Medical Virtual Assistant at Happy Baby Journey

October 1, 2025 - February 1, 2026

Managed multi-channel client communications (phone, email, chat) for new and existing patients, resolving inquiries and providing healthcare support. Scheduled appointments, conducted reminder calls, and performed patient follow-ups to reduce no-shows and improve retention. Executed B2B outreach to hospitals, clinics, and physicians to build referral partnerships and expand patient acquisition. Processed insurance claims and verifications, identified billing errors, and ensured accurate submissions for maximum reimbursement. Provided real-time chat support to doulas for client management and payroll inquiries. Delivered onboarding training for new doulas, including system walkthroughs and ongoing operational support. Managed email correspondence and calendar scheduling while conducting outreach campaigns to optimize appointment bookings. Role concluded following organizational restructuring.