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Dear Hiring Manager. Hope you’re well. I’m Chris, Senior Product Designer with 14 years of experience across global markets, specializing in enterprise SaaS/digital workplace, AI-assisted products, commerce, and operational workflows. Led 0→1 builds and major redesigns across web, mobile, wearables, and in-vehicle at Zoom, including strategic initiatives like frontline solutions, AI product experiences, Contact Hub reconstruction, and key integrations. Previously owned complex supply chain/platform work at Shopee, built a JD mobile product from scratch and established a design system/component library, and designed large-scale e-commerce search/discovery at Suning. Strong in system-level thinking, JTBD/root-cause framing, cross-functional leadership, and shipping measurable outcomes. Looking forward reach out to you if you are interesting me.…Dear Hiring Manager. Hope you’re well. I’m Chris, Senior Product Designer with 14 years of experience across global markets, specializing in enterprise SaaS/digital workplace, AI-assisted products, commerce, and operational workflows. Led 0→1 builds and major redesigns across web, mobile, wearables, and in-vehicle at Zoom, including strategic initiatives like frontline solutions, AI product experiences, Contact Hub reconstruction, and key integrations. Previously owned complex supply chain/platform work at Shopee, built a JD mobile product from scratch and established a design system/component library, and designed large-scale e-commerce search/discovery at Suning. Strong in system-level thinking, JTBD/root-cause framing, cross-functional leadership, and shipping measurable outcomes. Looking forward reach out to you if you are interesting me.

Chris Gao

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Dear Hiring Manager. Hope you’re well. I’m Chris, Senior Product Designer with 14 years of experience across global markets, specializing in enterprise SaaS/digital workplace, AI-assisted products, commerce, and operational workflows. Led 0→1 builds and major redesigns across web, mobile, wearables, and in-vehicle at Zoom, including strategic initiatives like frontline solutions, AI product experiences, Contact Hub reconstruction, and key integrations. Previously owned complex supply chain/platform work at Shopee, built a JD mobile product from scratch and established a design system/component library, and designed large-scale e-commerce search/discovery at Suning. Strong in system-level thinking, JTBD/root-cause framing, cross-functional leadership, and shipping measurable outcomes. Looking forward reach out to you if you are interesting me.…Dear Hiring Manager. Hope you’re well. I’m Chris, Senior Product Designer with 14 years of experience across global markets, specializing in enterprise SaaS/digital workplace, AI-assisted products, commerce, and operational workflows. Led 0→1 builds and major redesigns across web, mobile, wearables, and in-vehicle at Zoom, including strategic initiatives like frontline solutions, AI product experiences, Contact Hub reconstruction, and key integrations. Previously owned complex supply chain/platform work at Shopee, built a JD mobile product from scratch and established a design system/component library, and designed large-scale e-commerce search/discovery at Suning. Strong in system-level thinking, JTBD/root-cause framing, cross-functional leadership, and shipping measurable outcomes. Looking forward reach out to you if you are interesting me.

Available to hire

Dear Hiring Manager. Hope you’re well. I’m Chris, Senior Product Designer with 14 years of experience across global markets, specializing in enterprise SaaS/digital workplace, AI-assisted products, commerce, and operational workflows. Led 0→1 builds and major redesigns across web, mobile, wearables, and in-vehicle at Zoom, including strategic initiatives like frontline solutions, AI product experiences, Contact Hub reconstruction, and key integrations. Previously owned complex supply chain/platform work at Shopee, built a JD mobile product from scratch and established a design system/component library, and designed large-scale e-commerce search/discovery at Suning. Strong in system-level thinking, JTBD/root-cause framing, cross-functional leadership, and shipping measurable outcomes.

Looking forward reach out to you if you are interesting me.

Skills

Product Design

Experience Level

Product Design

Expert

Work Experience

Lead Product Designer at Zoom

December 1, 2022 - February 1, 2026

Helped Zoom evolve from a meeting-first product into an enterprise collaboration ecosystem. Led multiple strategic initiatives from scratch and drove major end-to-end redesigns across in-vehicle, wearables, mobile, desktop client, and web. Notable work includes building the Zoom Frontline OS frontline worker collaboration ecosystem, rebuilding Zoom AI 2.0 (AI assistant and AI-powered workflows), delivering Zoom × LinkedIn integration platform/workflow integration, redesigning the Zoom × Tesla in-car ecosystem, redesigning Zoom People Hub, and redesigning the Zoom SaaS platform. Partnered closely with Product, Engineering, Research, and stakeholders to deliver coherent experiences across surfaces.

Senior Product Designer (PIC / Design Owner) at Shopee

August 1, 2021 - September 1, 2022

As the design PIC, led end-to-end product design for Shopee’s global supply chain ecosystem, owning three business lines: WMS (Warehouse Management System), SLS (Shopee Logistics Service), and Open Logistics. Built the Open Logistics customer platform (web & app) from scratch. Established a supply chain system-level Help Center and Notification Center. Built the supply chain component library.

Senior UX/UI Designer at JD

March 1, 2018 - July 1, 2021

Design owner for JD’s omni-channel core business. Built JD ‘WanJia’ e-commerce and enterprise operations platforms from scratch (0→1), improving user engagement, GMV, product exposure, and business revenue.

Design Manager at Suning

March 1, 2017 - October 1, 2017

Design manager in the Search UED team. Led end-to-end improvements across query, results, filters, and exploration flows for Suning’s high-traffic e-commerce web & app. Delivered measurable efficiency gains, reducing time-to-purchase by 17% and repeated searches by 25%.

Web Designer (Design + Front-end) at China National Software

August 1, 2012 - August 1, 2016

Co-led web design and front-end development for GovTech (B2G) products. Worked across public-facing government portals and internal admin systems.