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I am a detail-oriented and highly organized professional with a strong background in customer service, transaction processing, and compliance adherence. I excel at handling high-volume inquiries, resolving customer issues, and ensuring smooth banking operations. I am skilled at optimizing processes, enhancing service delivery, and building strong client relationships through effective communication, multitasking, and attention to financial documentation.…I am a detail-oriented and highly organized professional with a strong background in customer service, transaction processing, and compliance adherence. I excel at handling high-volume inquiries, resolving customer issues, and ensuring smooth banking operations. I am skilled at optimizing processes, enhancing service delivery, and building strong client relationships through effective communication, multitasking, and attention to financial documentation.

Chioma Nnaecheta

Presenter, Voiceover Artist, Content Creator

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I am a detail-oriented and highly organized professional with a strong background in customer service, transaction processing, and compliance adherence. I excel at handling high-volume inquiries, resolving customer issues, and ensuring smooth banking operations. I am skilled at optimizing processes, enhancing service delivery, and building strong client relationships through effective communication, multitasking, and attention to financial documentation.…I am a detail-oriented and highly organized professional with a strong background in customer service, transaction processing, and compliance adherence. I excel at handling high-volume inquiries, resolving customer issues, and ensuring smooth banking operations. I am skilled at optimizing processes, enhancing service delivery, and building strong client relationships through effective communication, multitasking, and attention to financial documentation.

Available to hire

I am a detail-oriented and highly organized professional with a strong background in customer service, transaction processing, and compliance adherence. I excel at handling high-volume inquiries, resolving customer issues, and ensuring smooth banking operations.

I am skilled at optimizing processes, enhancing service delivery, and building strong client relationships through effective communication, multitasking, and attention to financial documentation.

Skills

Microsoft Office

Microsoft Excel

Experience Level

Microsoft Office

Expert

Microsoft Excel

Expert

Language

English

Fluent

Work Experience

Call Centre Representative at Globacom

April 30, 2025 - April 30, 2025

Handled high call volumes (140+ inquiries per day), investigated and resolved customer complaints within defined SLAs, conducted follow-ups on unresolved issues, used active listening and product knowledge to resolve inbound queries, educated customers about products and offers to drive sales and retention, documented interactions on CRM tools, recognized for professionalism and meeting call quality targets.

Customer Service Representative at First Bank of Nigeria

July 31, 2021 - July 31, 2021

Delivered teller services for deposits, withdrawals, and payments; assisted customers with account enquiries, product information, and transaction disputes; maintained accurate records of daily transactions; supported branch customer service goals by cross-selling banking products; commended by supervisors for reliability and customer-centric approach.

Contact Centre Representative at National Emergency Management Agency (NEMA)

November 30, 2016 - November 30, 2016

Logged call details securely for incident management; responded to high-volume emergency calls; provided calm, clear instructions to distressed callers; escalated urgent cases promptly to appropriate rescue units; maintained confidentiality of sensitive caller and incident information; monitored and updated incident management systems for real-time tracking of operations.