Justin

Shadowed and supported Marketing & PR managers; collaborated with the Social Media team to brainstorm and create engaging content; proposed content ideas to drive engagement and brand awareness; conducted audits of digital channels and restaurant websites to evaluate performance and user experience.

Handled reservations, cancellations and modifications via Opera; provided excellent customer service by addressing guest inquiries and resolving issues; processed payments and managed billing; collaborated with front desk team to ensure smooth shift transitions; supported night audit by preparing reports and verifying guest accounts.

Oversee labor compliance, records management, and customer service duties providing labor compliance consulting for public and private clients on construction projects in California. Research prevailing wage requirements across local, state, and federal enforcement agencies online; review contractors' online submittals of compliance payroll reports and guide corrections; write reports to management; assist with coordination of compliance training conferences for developers, contractors, and public officials.