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I am a customer-focused professional with extensive experience supporting busy operations, resolving issues with empathy, and improving client satisfaction. I am known for clear communication, teamwork, and creating smooth processes that strengthen customer trust and loyalty.…

Yassin Farah

Project Manager, Content Creator, Content Designer, +2

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I am a customer-focused professional with extensive experience supporting busy operations, resolving issues with empathy, and improving client satisfaction. I am known for clear communication, teamwork, and creating smooth processes that strengthen customer trust and loyalty.…

Available to hire

I am a customer-focused professional with extensive experience supporting busy operations, resolving issues with empathy, and improving client satisfaction.

I am known for clear communication, teamwork, and creating smooth processes that strengthen customer trust and loyalty.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Coordinator at Amazon

October 1, 2025 - October 1, 2025

Supported customer success initiatives by managing inquiries, resolving escalations, and ensuring fast, friendly communication. Coordinated with internal teams to meet client expectations, track service issues, and deliver accurate updates. Assisted with onboarding new customers, helping them navigate systems and understand key services. Identified common service issues and suggested process improvements that enhanced customer satisfaction and team workflow.

Support Specialist at Shopify

December 1, 2020 - December 1, 2020

Provided day-to-day support to merchants, ensuring smooth order management, timely communication, and accurate issue tracking. Helped streamline service processes by creating simple tracking tools in Excel, reducing delays and miscommunication. Supported marketing and sales coordination by updating customer information, monitoring inquiries, and ensuring timely responses. Maintained accurate customer data and helped teams deliver consistent, high-quality service experiences.