As a dedicated professional with extensive experience in Human Resource Management, Administration, Customer Service, and AI training, I am eager to contribute my skills to your esteemed team. My passion for fostering positive workplace environments and enhancing customer experiences drives my commitment to excellence. I am excited about the opportunity to leverage my expertise to support your organization's goals and help create a thriving, innovative culture.

Ofielu Victory

As a dedicated professional with extensive experience in Human Resource Management, Administration, Customer Service, and AI training, I am eager to contribute my skills to your esteemed team. My passion for fostering positive workplace environments and enhancing customer experiences drives my commitment to excellence. I am excited about the opportunity to leverage my expertise to support your organization's goals and help create a thriving, innovative culture.

Available to hire

As a dedicated professional with extensive experience in Human Resource Management, Administration, Customer Service, and AI training, I am eager to contribute my skills to your esteemed team. My passion for fostering positive workplace environments and enhancing customer experiences drives my commitment to excellence.

I am excited about the opportunity to leverage my expertise to support your organization’s goals and help create a thriving, innovative culture.

See more

Language

English
Advanced
Igbo
Advanced

Work Experience

Admin Officer at Zi a's Desk
February 1, 2021 - December 1, 2025
Handled budget tracking, achieving 15% cost reduction. Developed training materials, improving onboarding process by 40%. Coordinated team events, enhancing employee engagement and morale. Implemented new filing system, reducing retrieval time by 50%. Managed schedules, ensuring 100% adherence to deadlines. Streamlined office operations, boosting efficiency by 30%.
Customer Service Representative at Prince Consult
February 1, 2018 - January 1, 2023
Implemented feedback loops, driving product improvements and customer loyalty. Utilized CRM tools to track customer interactions, improving follow-ups success. Trained new team members, enhancing overall team performance and efficiency. Developed strong client relationships, leading to a 15% increase in repeat business. Resolved customer issues swiftly, boosting satisfaction ratings by 30%. Exceeded sales targets by 20% through exceptional customer engagement.

Education

BSc (Hons) Aquaculture and Marine Science at University of Nigeria, Nsukka
January 1, 2018 - January 1, 2023
NCE, Integrated Science and Biology Education at Enugu State College of Education (Technical)
January 1, 2017 - January 1, 2020
Senior Secondary School Leaving Certificate at Independence Layout, Enugu State
January 1, 2012 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Software & Internet, Gaming, Travel & Hospitality