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Claire is an end-to-end product designer who partners directly with product and engineering teams to ship intuitive, tested digital products—especially in B2B SaaS. She brings deep, evidence-based user research through stable prototypes, strong UX-to-build collaboration, and rapid iteration. She has 15+ years of experience across industries including pharma, cyber security, public sector, construction/high-risk, and hospitality, combining user empathy with measurable delivery. Claire also provides 1:1 coaching and mentoring for junior to mid-level designers and uses AI as an augmentation tool to accelerate design workflows.…Claire is an end-to-end product designer who partners directly with product and engineering teams to ship intuitive, tested digital products—especially in B2B SaaS. She brings deep, evidence-based user research through stable prototypes, strong UX-to-build collaboration, and rapid iteration. She has 15+ years of experience across industries including pharma, cyber security, public sector, construction/high-risk, and hospitality, combining user empathy with measurable delivery. Claire also provides 1:1 coaching and mentoring for junior to mid-level designers and uses AI as an augmentation tool to accelerate design workflows.

Claire Young

Product Designer, UX Designer, UI Designer, +1

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Claire is an end-to-end product designer who partners directly with product and engineering teams to ship intuitive, tested digital products—especially in B2B SaaS. She brings deep, evidence-based user research through stable prototypes, strong UX-to-build collaboration, and rapid iteration. She has 15+ years of experience across industries including pharma, cyber security, public sector, construction/high-risk, and hospitality, combining user empathy with measurable delivery. Claire also provides 1:1 coaching and mentoring for junior to mid-level designers and uses AI as an augmentation tool to accelerate design workflows.…Claire is an end-to-end product designer who partners directly with product and engineering teams to ship intuitive, tested digital products—especially in B2B SaaS. She brings deep, evidence-based user research through stable prototypes, strong UX-to-build collaboration, and rapid iteration. She has 15+ years of experience across industries including pharma, cyber security, public sector, construction/high-risk, and hospitality, combining user empathy with measurable delivery. Claire also provides 1:1 coaching and mentoring for junior to mid-level designers and uses AI as an augmentation tool to accelerate design workflows.

Available to hire

Claire is an end-to-end product designer who partners directly with product and engineering teams to ship intuitive, tested digital products—especially in B2B SaaS. She brings deep, evidence-based user research through stable prototypes, strong UX-to-build collaboration, and rapid iteration.

She has 15+ years of experience across industries including pharma, cyber security, public sector, construction/high-risk, and hospitality, combining user empathy with measurable delivery. Claire also provides 1:1 coaching and mentoring for junior to mid-level designers and uses AI as an augmentation tool to accelerate design workflows.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Freelance Designer & Coach

July 1, 2024 - Present

Product design across iOS, Android, and desktop apps; includes user experience and user research, plus graphic design/branding and marketing support for founders (Founders Framework). Provides 1:1 coaching and mentoring for junior to mid-level designers.

Site Assistant / Senior Designer at Site Assist

October 1, 2022 - June 30, 2024

Designed research-led solutions for high-risk industries. Helped users find permits 70% faster by redesigning web/app listings. Designed a geo-locations feature for UK construction managers. Designed an AI plans feature giving construction teams 30% of their time back while addressing clashing-related fatality risks. Worked closely with technical teams to keep UX aligned with engineering while maintaining creative integrity from end to end.

Product Designer at PepperHQ

November 1, 2020 - July 31, 2022

Designed branded apps for the hospitality sector. Created a winning proof of concept for its U, leading to a signed contract worth half a million. Led UX/UI for multiple projects including 'Quick Pay' saving users up to an hour per table. Delivered end-to-end design across payments, checkout, rewards, multiparty ordering, and the B2B customer portal. Conducted regular user research, user testing, workshop facilitation, and data analysis while collaborating closely with engineering.

Open Blend / Product Designer at Open Blend

November 1, 2019 - August 31, 2020

Designed solutions for a cutting-edge HR performance platform. Built a proof of concept that led to winning a contract with Dr. Martens. Designed 'Objectives', increasing user engagement by 59%.

Product Designer at BCA Marketplace

October 1, 2018 - October 1, 2019

Designed B2B solutions for the automotive industry (BMW, VW). Conducted user research including observation analysis/field studies and user testing. Identified major pain points across brands/venues and worked with remote dev teams to redefine user experience tax system flows.

Product Designer at Tax Systems

November 1, 2016 - October 31, 2018

Transformed complex and dated financial systems into elegantly designed 21st-century applications, serving as the sole UX designer.

Freelance Product Designer

August 1, 2016 - October 31, 2016

Short freelance period supporting clients including Waitrose, OPEN Health, Hewlett Packard (HP), and UK Cloud (public sector).

UX Designer at UK Cloud (Public Sector)

July 1, 2014 - August 31, 2016

Led design and research initiatives as the sole UX/UI designer, including work on the flagship VMware iaaS product. Helped launch an internal 'Voice of Customer' community to become a more user-centered business.

Design & Marketing Manager at BAE Systems

September 1, 2013 - July 31, 2014

Managed a design team and designed, developed, and managed all aspects of BAE Systems applied intelligence online/digital presence, leading to all-time peak brand awareness.

Design & Marketing Manager at William Russell

November 1, 2012 - August 31, 2013

Ensured the marketing department ran smoothly and effectively, increasing online leads by 30% within four months.

Global Design Leader at GlaxoSmithKline

December 1, 2011 - November 30, 2012

Led the redesign and relaunch of multiple brands including ProMEL, BioTen, Sensodyn, and Corosyl. Earned the 'Silver award for Outstanding Contribution'.

Design Studio Manager at Regus

December 1, 2007 - December 1, 2011

Managed an in-house creative team (8/9 digital and print designers). Re-designed Regus’s suite of global websites, increasing online leads by 60% within three months of launch.

Education

BTEC (Graphic Design) at Guildford Tech

January 1, 2009 - January 1, 2011

GCSEs (8) at Collingwood School

January 1, 2006 - January 1, 2007

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Financial Services, Government, Software & Internet, Professional Services, Real Estate & Construction, Media & Entertainment, Education, Other