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Hi, I'm Clarah Musalia, a versatile professional with 6+ years of experience in customer service, administration, and sales. I thrive in fast-paced environments, excel at managing client relationships, and enjoy creating a warm, professional first impression that sets the tone for productive interactions. I'm tech-savvy and comfortable with IT support tasks, hardware and software maintenance, and training users on new systems. I thrive in dynamic environments and love helping teams achieve their goals through clear communication and reliable support.…Hi, I'm Clarah Musalia, a versatile professional with 6+ years of experience in customer service, administration, and sales. I thrive in fast-paced environments, excel at managing client relationships, and enjoy creating a warm, professional first impression that sets the tone for productive interactions. I'm tech-savvy and comfortable with IT support tasks, hardware and software maintenance, and training users on new systems. I thrive in dynamic environments and love helping teams achieve their goals through clear communication and reliable support.

Clarah Musalia

Content Creator, Affiliate Marketer, Assistant Editor, +5

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Hi, I'm Clarah Musalia, a versatile professional with 6+ years of experience in customer service, administration, and sales. I thrive in fast-paced environments, excel at managing client relationships, and enjoy creating a warm, professional first impression that sets the tone for productive interactions. I'm tech-savvy and comfortable with IT support tasks, hardware and software maintenance, and training users on new systems. I thrive in dynamic environments and love helping teams achieve their goals through clear communication and reliable support.…Hi, I'm Clarah Musalia, a versatile professional with 6+ years of experience in customer service, administration, and sales. I thrive in fast-paced environments, excel at managing client relationships, and enjoy creating a warm, professional first impression that sets the tone for productive interactions. I'm tech-savvy and comfortable with IT support tasks, hardware and software maintenance, and training users on new systems. I thrive in dynamic environments and love helping teams achieve their goals through clear communication and reliable support.

Available to hire

Hi, I’m Clarah Musalia, a versatile professional with 6+ years of experience in customer service, administration, and sales. I thrive in fast-paced environments, excel at managing client relationships, and enjoy creating a warm, professional first impression that sets the tone for productive interactions.

I’m tech-savvy and comfortable with IT support tasks, hardware and software maintenance, and training users on new systems. I thrive in dynamic environments and love helping teams achieve their goals through clear communication and reliable support.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Receptionist at Emtech - Applewood, Nairobi

August 1, 2023 - July 1, 2025

Welcomed clients and visitors warmly, creating a professional first impression and building rapport. Acted as the first point of contact for client inquiries, providing accurate information and directing them to the right departments. Maintained strong client relationships through excellent communication and personalized assistance. Scheduled and coordinated appointments, meetings, and follow-ups to ensure smooth client interactions. Handled phone calls, emails, and front desk correspondence with professionalism and efficiency. Assisted clients with service requests, resolving concerns quickly to enhance satisfaction. Supported senior managers in preparing client documents, contracts, and reports.

IT Support Specialist at Digital Space Electronics LLC - Al Nahda St, Al Fahidi, Dubai

July 1, 2021 - July 1, 2023

Responding to customer requests and emergencies as needed. Monitoring computer systems for malfunctions and errors. Performing maintenance and updates on hardware and software systems as needed. Installing new hardware such as computers, servers, and other peripherals.

Receptionist | Customer Care Support at Vivo Clothing - Nairobi

July 1, 2019 - August 1, 2021

Waitress at Ikili Cafe - Nairobi

July 1, 2016 - August 1, 2019

Greeted and seated guests, took accurate orders, and served meals and beverages efficiently. Ensured tables were clean and properly set. Handled guest inquiries and resolved minor complaints. Collaborated with kitchen and bar staff for smooth service. Processed payments and issued receipts when needed.

Waitress at Iliki Cafe

July 1, 2016 - August 1, 2019

Greeted and seated guests, took accurate orders, served meals and beverages, ensured tables were clean and well-presented, and handled guest inquiries with courtesy.

Receptionist / Customer Care Support at Vivo Clothing

July 1, 2019 - August 1, 2021

Welcomed customers, answered inquiries, supported sales efforts, and maintained a professional front desk; collaborated with staff to ensure smooth service.

Receptionist / Customer Care Support at Digital Space Electronics LLC

July 1, 2021 - August 1, 2023

Responded to customer requests and emergencies; monitored computer systems for malfunctions and errors; performed maintenance and updates on hardware and software; installed hardware and peripherals; updated MS Office, antivirus, and OS; ensured smooth customer interactions.

Receptionist / Customer Care Support at Emtech

August 1, 2023 - July 1, 2025

Handled guest reception and customer care; maintained front-office operations and built rapport with clients to support business objectives.