Clarah Musalia

Handled guest reception and customer care; maintained front-office operations and built rapport with clients to support business objectives.

Welcomed clients and visitors warmly, creating a professional first impression and building rapport. Acted as the first point of contact for client inquiries, providing accurate information and directing them to the right departments. Maintained strong client relationships through excellent communication and personalized assistance. Scheduled and coordinated appointments, meetings, and follow-ups to ensure smooth client interactions. Handled phone calls, emails, and front desk correspondence with professionalism and efficiency. Assisted clients with service requests, resolving concerns quickly to enhance satisfaction. Supported senior managers in preparing client documents, contracts, and reports.

Responded to customer requests and emergencies; monitored computer systems for malfunctions and errors; performed maintenance and updates on hardware and software; installed hardware and peripherals; updated MS Office, antivirus, and OS; ensured smooth customer interactions.