Available to hire
I am a versatile virtual assistant and freelance writer with a strong foundation in administrative support, customer service, and content creation. I thrive on managing communications and adapting my writing style to suit diverse audiences. My hospitality experience helps me deliver reliable and high-quality support.
Currently, I am focused on remote work, where I can leverage my skills in managing emails, scheduling, and content creation for various clients. I believe in a friendly, approachable communication style and am dedicated to meeting deadlines and exceeding expectations.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Hospitality & Customer Service
January 1, 2019 - January 1, 2021Provided live chat and email support with high satisfaction rates; maintained CRM accuracy and resolved customer inquiries efficiently.
Food Truck Attendant at Blade's Amusements
January 1, 2021 - January 1, 2022Delivered excellent customer service in a fast-paced environment; Managed transactions, inventory, and maintained food safety standards.
Content Creator & Brand Ambassador / Inbound Communications Assistant at Freelance
January 1, 2022 - PresentCreated 200+ branded content pieces across multiple platforms with high engagement rate; managed high-volume digital pipelines achieving 95% consumer satisfaction; built authentic audience engagement and represented brands professionally; utilized SQL, Python, and data analytics to enhance operational efficiencies; maintained rapid response times and ensured flawless data entry and scheduling.
Bar Attendant at Goulburn Pub Group
December 1, 2022 - PresentServed 80-120 customers per shift with excellent service, handled cash transactions, and maintained bar area. Ensured efficient workflow by reducing service delays.
Food Truck Attendant at Blade's Amusements
March 1, 2025 - PresentPrepared food items, maintained hygiene and cleanliness, delivered food with friendly service, and ensured high customer satisfaction in a fast-paced setting.
Bar Attendant & Bistro Assistant at Goulburn Workers Club
May 1, 2025 - November 1, 2025Served 50-100 customers per shift in bistro role, handled cash transactions and collaborated with the team to ensure smooth operations.
Freelance Writer & Virtual Assistant at Self-Employed
January 1, 2025 - PresentProduced blogs, articles, and web copy for diverse clients, managed email inboxes, organized scheduling for small businesses, and created social media content.
Education
HSC (High School Certificate) at Goulburn High School
January 11, 2030 - January 1, 2019Self-Directed Professional Development at Various Providers
January 1, 2020 - June 4, 2026Google Data Analytics Professional Certificate at Google / Coursera
January 11, 2030 - June 4, 2026Microsoft Power BI & Data Analytics at Microsoft Learn
January 11, 2030 - June 4, 2026Cisco Networking & Cybersecurity Fundamentals at Cisco
January 11, 2030 - June 4, 2026freeCodeCamp: Python, SQL, Data Visualization at freeCodeCamp
January 11, 2030 - June 4, 2026LinkedIn Learning: Analytics, Business Intelligence at LinkedIn Learning
January 11, 2030 - June 4, 2026High School Certificate at Goulburn High School
January 1, 2019 - January 1, 2019Hospitality & Customer Service (HSC) at Goulburn High School
January 1, 2019 - January 1, 2021Year 8 at Elderslie High School
September 1, 2009 - July 1, 2011Qualifications
Google Data Analytics Professional Certificate
January 11, 2030 - June 4, 2026Microsoft Power BI & Data Analytics
January 11, 2030 - June 4, 2026Cisco Networking & Cybersecurity Fundamentals
January 11, 2030 - June 4, 2026freeCodeCamp: Python, SQL, Data Visualization
January 11, 2030 - June 4, 2026LinkedIn Learning: Analytics, Business Intelligence
January 11, 2030 - June 4, 2026Google Data Analytics Professional Certificate
January 1, 2020 - June 4, 2026Microsoft Power BI & Data Analysis
January 1, 2020 - June 4, 2026Cisco Networking & Cyber Security Fundamentals
January 1, 2020 - June 4, 2026freeCodeCamp: Python, SQL, Data Visualization
January 1, 2020 - June 4, 2026LinkedIn Learning: Analytics, Business Intelligence
January 1, 2020 - June 4, 2026Google Data Analytics Professional Certificate
January 11, 2030 - June 5, 2026Microsoft Power BI & Data Analysis
January 11, 2030 - June 5, 2026Cisco Networking & Cyber Security Fundamentals
January 11, 2030 - June 5, 2026freeCodeCamp: Python, SQL, Data Visualization
January 11, 2030 - June 5, 2026LinkedIn Learning: Analytics
January 11, 2030 - June 5, 2026LinkedIn Learning: Business Intelligence
January 11, 2030 - June 5, 2026Video Production & Content Creation
January 11, 2030 - June 5, 2026Business Fundamentals & Entrepreneurship
January 11, 2030 - June 5, 2026Industry Experience
Media & Entertainment, Professional Services, Travel & Hospitality, Software & Internet, Education, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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