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I'm a customer-focused and tech-savvy professional with experience managing teams, supporting staff, and delivering high-quality service both online and in person, in the UK and the Philippines. I enjoy helping people solve problems, guiding others through processes, and keeping operations running smoothly. I'm calm under pressure, highly organised, and adaptable to diverse cultural backgrounds. I’m looking to broaden my experience and am open to moving into a different line of work where I can continue to learn and make a meaningful impact.…I'm a customer-focused and tech-savvy professional with experience managing teams, supporting staff, and delivering high-quality service both online and in person, in the UK and the Philippines. I enjoy helping people solve problems, guiding others through processes, and keeping operations running smoothly. I'm calm under pressure, highly organised, and adaptable to diverse cultural backgrounds. I’m looking to broaden my experience and am open to moving into a different line of work where I can continue to learn and make a meaningful impact.

Conor Jones

Project Manager, Content Creator, Digital Marketer, +2

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I'm a customer-focused and tech-savvy professional with experience managing teams, supporting staff, and delivering high-quality service both online and in person, in the UK and the Philippines. I enjoy helping people solve problems, guiding others through processes, and keeping operations running smoothly. I'm calm under pressure, highly organised, and adaptable to diverse cultural backgrounds. I’m looking to broaden my experience and am open to moving into a different line of work where I can continue to learn and make a meaningful impact.…I'm a customer-focused and tech-savvy professional with experience managing teams, supporting staff, and delivering high-quality service both online and in person, in the UK and the Philippines. I enjoy helping people solve problems, guiding others through processes, and keeping operations running smoothly. I'm calm under pressure, highly organised, and adaptable to diverse cultural backgrounds. I’m looking to broaden my experience and am open to moving into a different line of work where I can continue to learn and make a meaningful impact.

Available to hire

I’m a customer-focused and tech-savvy professional with experience managing teams, supporting staff, and delivering high-quality service both online and in person, in the UK and the Philippines. I enjoy helping people solve problems, guiding others through processes, and keeping operations running smoothly.

I’m calm under pressure, highly organised, and adaptable to diverse cultural backgrounds. I’m looking to broaden my experience and am open to moving into a different line of work where I can continue to learn and make a meaningful impact.

Skills

Adobe Photoshop

Experience Level

Adobe Photoshop

Intermediate

Language

English

Fluent

Work Experience

Restaurant Manager at Various Restaurants (Philippines)

January 1, 2022 - Present

Oversee day-to-day restaurant operations, ensuring smooth service and excellent customer experiences. Lead and supervise staff from diverse backgrounds, providing guidance, training, and clear communication to maintain high standards. Handle customer inquiries, complaints, and special requests, resolving issues quickly and professionally. Manage scheduling, stock, and workflows in a busy environment, balancing multiple priorities efficiently. Introduced process improvements to enhance efficiency, customer satisfaction, and team performance. Adapt management style to suit a multicultural team and ensure collaboration and engagement.

Digital Marketing & Client Support Manager at Small Businesses (Bar, Restaurant, Scuba Diving) – Philippines

January 1, 2019 - January 1, 2022

Hired by a single owner to manage digital presence and support across three businesses simultaneously. Collaborated with the owner, staff, and customers to troubleshoot issues, guide processes, and ensure smooth operations. Managed online marketing campaigns, content, and analytics for all three businesses, balancing multiple priorities effectively. Used Google Analytics, Google Ads, Facebook Analytics, and Facebook Business Suite to monitor performance, track results, and make data-driven recommendations. Ensured content was accurate and aligned with each brand’s goals while helping staff understand and apply digital tools. Managed and worked closely with Filipino teams, adapting communication and management styles to suit different cultural backgrounds.

Bookmaker Manager at Minehead Bookmaker (Minehead, UK)

January 1, 2016 - January 1, 2019

Delivered front-line customer service in a fast-paced, high-pressure environment. Managed financial transactions, data entry, and operational processes with accuracy and attention to detail. Monitored patterns in data and escalated issues when necessary. Built strong interpersonal skills, remaining calm and professional when assisting customers.

Floor Attendant & Customer Assistant at Butlins – Arcades & Customer Services, UK

January 1, 2010 - January 1, 2012

Delivered friendly, efficient customer service on the arcade floor, assisting visitors with enquiries and resolving issues quickly. Received training in Butlins’ renowned customer service standards.

Team Leader at Butlins – Arcades & Customer Services, UK

January 1, 2012 - January 1, 2014

Supervised a small team, ensuring smooth daily operations and supporting staff development while maintaining Butlins’ high customer service standards.

Shift Manager at Butlins – Arcades & Customer Services, UK

January 1, 2014 - January 1, 2016

Managed shifts, coordinated staff schedules, and handled customer concerns in a fast-paced environment. Developed leadership, organisational, and problem-solving skills while ensuring consistently excellent customer experiences.