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Customer Service Representative with strong experience improving response efficiency and crafting personalized solutions to boost satisfaction. Brings creative problem-solving and video editing experience to enhance customer communications and support channels. Previously led store operations as a General Manager and managed teams and production workflows in film and live event environments. Seeking to expand art and multimedia contributions while advancing service quality and team development.…Customer Service Representative with strong experience improving response efficiency and crafting personalized solutions to boost satisfaction. Brings creative problem-solving and video editing experience to enhance customer communications and support channels. Previously led store operations as a General Manager and managed teams and production workflows in film and live event environments. Seeking to expand art and multimedia contributions while advancing service quality and team development.

MAYA CRADDOCK

Voice Actor, Video Editor, Film Director, +2

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Customer Service Representative with strong experience improving response efficiency and crafting personalized solutions to boost satisfaction. Brings creative problem-solving and video editing experience to enhance customer communications and support channels. Previously led store operations as a General Manager and managed teams and production workflows in film and live event environments. Seeking to expand art and multimedia contributions while advancing service quality and team development.…Customer Service Representative with strong experience improving response efficiency and crafting personalized solutions to boost satisfaction. Brings creative problem-solving and video editing experience to enhance customer communications and support channels. Previously led store operations as a General Manager and managed teams and production workflows in film and live event environments. Seeking to expand art and multimedia contributions while advancing service quality and team development.

Available to hire

Customer Service Representative with strong experience improving response efficiency and crafting personalized solutions to boost satisfaction. Brings creative problem-solving and video editing experience to enhance customer communications and support channels.

Previously led store operations as a General Manager and managed teams and production workflows in film and live event environments. Seeking to expand art and multimedia contributions while advancing service quality and team development.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Work Experience

Customer Service Representative at Pfsweb/GXO: Birkenstock

January 1, 2023 - December 31, 2025

Maintain detailed documentation for data-driven service improvements. Optimize multi-channel communication efficiency, reducing response times while maintaining exceptional service quality standards. Streamline customer support workflows through data analysis and process optimization, leading to enhanced resolution efficiency and service quality. Drive customer satisfaction by implementing targeted solutions and personalizing product recommendations based on customer needs and preferences. Execute creative problem-solving strategies to address complex customer inquiries while maintaining high service standards.

Customer Service Representative at HydroQA

January 1, 2023 - Present

Customer Service Representative with over 8 years of experience in enhancing customer satisfaction through strategic data analysis and effective communication. Skilled in improving service quality while maintaining excellent relationships and resolving customer issues.

General Manager at Bubble Leaf Boba Lounge

January 1, 2022 - December 31, 2022

Streamlined store operations and supply chain management, implementing cost-effective inventory protocols while leading staff training initiatives. Pioneered new beverage recipes and menu innovations, enhancing customer experience through expert product knowledge and personalized recommendations. Fostered team growth through mentorship programs, creating a collaborative environment that elevated service quality and staff retention. Optimized stock management systems, reducing waste and maintaining consistent supply levels during peak business periods.

Film and Video Editor at TBAA

January 1, 2019 - December 31, 2021

Edited 90+ minute documentary footage in Adobe Premiere, shaping narrative pacing and cohesion. Cut multi-hour interview footage in Adobe Premiere to craft coherent 12–18 minute narrative episodes. Worked with producers to implement editorial notes, producing new cuts on accelerated schedules. Mixed multi-track audio in Pro Tools, balancing levels and removing pops for clear broadcast sound.

Director of Photography at Jazz Festival

January 1, 2017 - December 31, 2019

Led a 15-member team, optimizing lighting for visual storytelling and enhancing broadcast quality. Boosted team collaboration to achieve seamless technical execution for festival broadcasts. Orchestrated cross-functional teams during live performances, integrating technical requirements with artistic vision to deliver compelling visual narratives. Directed camera placements and lens selection for 40+ live sets, improving shot variety for broadcasts.

Assistant Manager at Private

January 1, 2017 - January 1, 2019

Managed and trained customer service staff while overseeing operations. Developed procedures to enhance customer satisfaction and coached staff in resolving issues.

Film Director at TBAA

July 1, 2016 - January 1, 2020

Managed production schedules for a five-location shoot, reducing idle crew hours and staying on budget. Negotiated vendor contracts for equipment rentals, cutting overall rental days and costs. Coordinated daily shot lists with assistant directors to complete 120+ setups per week on schedule. Developed quick-reference storyboards for complex sequences to accelerate crew decision-making during shooting. Directed on-set camera blocking for complex multi-actor scenes, shortening setup time between takes.