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I'm Konstantin Shabanov, an IT and help desk professional based in San Francisco. I have hands-on experience supporting users of the MyChart SFDPH app, resolving issues over the phone, and guiding users through app navigation to improve care access. I enjoy turning complex technical problems into clear, user-friendly solutions. My background includes on-site hardware and software support in hospital settings, Windows imaging and deployment, and front-line outreach. I am bilingual (English) with strong communication skills and have experience creating and managing media content, which helps me explain tech concepts to non-technical users. I thrive in fast-paced environments and am motivated by helping people access digital health tools.…I'm Konstantin Shabanov, an IT and help desk professional based in San Francisco. I have hands-on experience supporting users of the MyChart SFDPH app, resolving issues over the phone, and guiding users through app navigation to improve care access. I enjoy turning complex technical problems into clear, user-friendly solutions. My background includes on-site hardware and software support in hospital settings, Windows imaging and deployment, and front-line outreach. I am bilingual (English) with strong communication skills and have experience creating and managing media content, which helps me explain tech concepts to non-technical users. I thrive in fast-paced environments and am motivated by helping people access digital health tools.

Konstantin Shabanov

AI Prompt Engineer, Animation Director, Animator, +7

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I'm Konstantin Shabanov, an IT and help desk professional based in San Francisco. I have hands-on experience supporting users of the MyChart SFDPH app, resolving issues over the phone, and guiding users through app navigation to improve care access. I enjoy turning complex technical problems into clear, user-friendly solutions. My background includes on-site hardware and software support in hospital settings, Windows imaging and deployment, and front-line outreach. I am bilingual (English) with strong communication skills and have experience creating and managing media content, which helps me explain tech concepts to non-technical users. I thrive in fast-paced environments and am motivated by helping people access digital health tools.…I'm Konstantin Shabanov, an IT and help desk professional based in San Francisco. I have hands-on experience supporting users of the MyChart SFDPH app, resolving issues over the phone, and guiding users through app navigation to improve care access. I enjoy turning complex technical problems into clear, user-friendly solutions. My background includes on-site hardware and software support in hospital settings, Windows imaging and deployment, and front-line outreach. I am bilingual (English) with strong communication skills and have experience creating and managing media content, which helps me explain tech concepts to non-technical users. I thrive in fast-paced environments and am motivated by helping people access digital health tools.

Available to hire

I’m Konstantin Shabanov, an IT and help desk professional based in San Francisco. I have hands-on experience supporting users of the MyChart SFDPH app, resolving issues over the phone, and guiding users through app navigation to improve care access. I enjoy turning complex technical problems into clear, user-friendly solutions.

My background includes on-site hardware and software support in hospital settings, Windows imaging and deployment, and front-line outreach. I am bilingual (English) with strong communication skills and have experience creating and managing media content, which helps me explain tech concepts to non-technical users. I thrive in fast-paced environments and am motivated by helping people access digital health tools.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Advanced Help Desk at RAMS I-Ability (Contractor) – Department of Public Health, San Francisco, CA

September 15, 2025 - June 19, 2026

Frontline customer support for the MyChart SFDPH app via phone; troubleshooted user issues, guided navigation, and provided activation and account assistance as a RAMS I-Ability contractor for DPH SF.

Help Desk at RAMS I-Ability (Contractor) – Department of Public Health, San Francisco, CA

November 25, 2024 - August 29, 2025

Help Desk frontline support for the MyChart SFDPH app; resolved user problems over phone and in-person at outreach events; provided device navigation and account assistance as RAMS I-Ability contractor.

RAMS team IT support – Advanced Desktop at RAMS

March 18, 2024 - January 17, 2025

End-user support; managed ticketing system in a busy hospital environment; hardware installation and software upgrades; Windows imaging.

RAMS team IT support – Desktop at RAMS

June 26, 2023 - March 15, 2024

End-user support; ticketing system in a busy hospital environment; hardware installation and software upgrades; Windows imaging.

Warehouse Associate at Popcorn Van

October 1, 2021 - June 1, 2022

Warehouse duties including picking products based on order sheets; general warehousing tasks.

Spa Attendant at SenSpa

February 1, 2019 - April 1, 2021

Guest service and spa maintenance; assisted guests with spa services and facility upkeep.

Food Prep at Mercury Cafe

February 1, 2018 - January 1, 2019

Food preparation tasks and kitchen support.

Food Prep and Baker at Beachside Cafe

January 1, 2013 - February 1, 2018

Food preparation and baking for cafe operations.

Warehouse Worker at Europe Plus

December 1, 2008 - November 1, 2011

Handling goods and materials in a warehouse; labeling and organizing inventory.

Material Handler at Goodwill Industries

October 1, 2007 - November 1, 2008

Moving, storing, and managing materials.

Security Officer at Command Security Inc.

January 1, 2002 - December 31, 2005

Provided front desk security and conducted security rounds at Menorah Park Senior Residence; assisted elderly residents with lost keys and safety escorts.