Cristy
I’m a fast-learning, detail-oriented professional with experience supporting customers and managing day-to-day service needs, from social media engagement to customer support and pharmacy operations.
About
I’m a fast-learning, detail-oriented professional with experience supporting customers and managing day-to-day service needs, from social media engagement to customer support and pharmacy operations. I focus on accuracy, strong work ethic, and delivering reliable results in busy, diverse environments.
I’m comfortable resolving customer concerns with empathy and clear communication, following support procedures, and escalating when needed to ensure satisfaction. Alongside that, I have social media management experience such as scheduling and updating content, monitoring customer interactions, maintaining organized digital assets, and verifying information before posting.
- 3 years' experience
- Joined January 2026
Skills· 9
Languages
- EnglishFluent
Industry experience
- Healthcare
- Media & Entertainment
- Retail
- Professional Services
Work experience· 4 roles
Mange social media, responsible for engagement, dm replies and posting
Entered and updated data such as posts, captions, hashtags, and schedules. Managed messages, comments, and basic records of customer interactions. Maintained organized content calendars and digital files, checked information for accuracy before posting or updating, and consistently followed instructions and deadlines.
Resolved customer issues, concerns, and complaints with empathy and accuracy while maintaining a helpful, positive tone. Followed support procedures and escalation processes when necessary to ensure customer satisfaction.
Education
Certifications and awards
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