I’m a UI/UX designer with a Master’s in Design and Technology, passionate about research and development in academia and industry. I’m a critical thinker and creative problem solver focused on human-centered solutions that are practical for engineering teams. I have 9 years of experience across design consultancies and product teams—leading end-to-end UX/UI work, building design systems, and partnering closely with engineering and product stakeholders. I’m currently training in agentic AI methods to scale research and improve how teams discover insights.…

Crystal Tong

I’m a UI/UX designer with a Master’s in Design and Technology, passionate about research and development in academia and industry. I’m a critical thinker and creative problem solver focused on human-centered solutions that are practical for engineering teams. I have 9 years of experience across design consultancies and product teams—leading end-to-end UX/UI work, building design systems, and partnering closely with engineering and product stakeholders. I’m currently training in agentic AI methods to scale research and improve how teams discover insights.…

Available to hire

I’m a UI/UX designer with a Master’s in Design and Technology, passionate about research and development in academia and industry. I’m a critical thinker and creative problem solver focused on human-centered solutions that are practical for engineering teams.

I have 9 years of experience across design consultancies and product teams—leading end-to-end UX/UI work, building design systems, and partnering closely with engineering and product stakeholders. I’m currently training in agentic AI methods to scale research and improve how teams discover insights.

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Language

English
Fluent
German
Intermediate

Work Experience

Senior Experience Designer at frog design
January 1, 2023 - Present
Delivered product design work across the full lifecycle, including research, visual design, and usability testing. Supported initiatives such as building scaled component libraries for multi-brand hotel websites and designing explainable AI components to reduce user skepticism and increase click-through.
Adjunct Faculty for Digital Products Design at Parsons, The New School for Design
January 1, 2020 - December 31, 2020
Taught and supported coursework focused on digital product design, helping students develop practical skills in designing usable, accessible digital experiences.
Senior Experience Designer at Publicis Sapient / Razorfish
March 1, 2019 - March 1, 2020
Redesigned and launched Mastercard’s corporate website, transforming product needs into a core component design system aligned with new consumer brand guidelines. Collaborated with content managers, product managers, offshore teams, and engineers; defined motion guidelines for landing pages and navigation and partnered on implementation.
Design and Innovation Consultancy (Experience Designer / Interaction Designer II) at Fjord, Accenture
July 1, 2015 - December 31, 2018
Contributed as an interaction/design professional within a design and innovation consultancy context, supporting discovery, prototyping, and design work for client initiatives.
Product Designer at Typewise AG
January 1, 2013 - December 31, 2015
Designed and implemented end-to-end NLP text editing experiences for a keyboard product with 1.5M downloads. Rebuilt the keyboard design system, redesigning 23 themes and ensuring WCAG accessibility compliance across the UI.

Education

Bachelar of Arts Psychology at Adelphi University
July 27, 2026 - July 27, 2026
Master of Arts Design and Technology at Parsons School for Design
July 27, 2026 - July 27, 2026
Masters in Design and Technology at Parsons, The New School for Design (MFA, Design and Technology)
January 1, 2015 - December 31, 2015
Bachelor of Arts (Psychology), Minor (Marketing) at Adelphi University
September 1, 2007 - December 31, 2010

Qualifications

Agentic Research Specialist Certification
August 1, 2026 - October 1, 2026
Interaction Designer II (Accenture/Fjord) — indicated as role level
July 1, 2015 - December 31, 2018

Industry Experience

Travel & Hospitality, Government, Retail, Financial Services, Education, Healthcare, Software & Internet, Media & Entertainment, Professional Services
    Mastercard Website
    Redesigned and launched Mastercard’s corporate website from a vision to a core component design system with Mastercard’s development team which includes collaboration with content manager, product manager, offshore team, and engineers. webdesign ResponsiveWeb UXUI brand redesign…
    Typewise Keyboard App (iOS/Android)
    Designed a consumer-facing mobile keyboard app with 1.5 million downloads for a deep tech startup. Worked cross-functionally with iOS and Android software engineers to launch an AI assistant writing tool that enhances text using Chat GPT and proprietary AI technology. Facilitated sprint planning sessions as a product manager, to ensure maintenance, bugs, and new features are launched in a timely manner through prioritization and approval by the CTO. Rebuilt the keyboard’s design system and redesigned 23 themes to ensure it meets accessibility requirements.…
    Marriott Travel App
    ios marketplace mobiledesign UX/UI productstrategy hotel prototype usabilitytesting travelapp Lead a product research and development for Marriott Hotels to create a mobile travel app that helps users plan trips while earning points to prove a $200 million value case.…
    Hilton Hotel Reservation Tablet Design
    Owned a product delivery track for Hilton Hotels, and designed across the entire product lifecycle from user research, wireframes, visual design, usability testing in design sprints with the support of a visual designer. tabletdesign UXdesign ios…